198602944-4-22-2026-11-AS-UCOL-DUATFN-20260521144150

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602944
Report Date: 04/22/2026
Date Signed: 04/22/2026 03:03:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Jose Calderon

COMPLAINT CONTROL NUMBER: 11-AS-20260413153028

FACILITY NAME:	BRIGHT SUNLIFE GUEST HOME		FACILITY NUMBER:	198602944
ADMINISTRATOR:	MORALES, MARIO		FACILITY TYPE:	740
ADDRESS:	22633 VAN DEENE AVE		TELEPHONE:	(424) 558-8761
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90502
CAPACITY:	6	CENSUS: 4	DATE:	04/22/2026
		UNANNOUNCED	TIME BEGAN:	09:24 AM
MET WITH:	STAFF ALGEL CULALA		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff did not meet the resident's toileting care needs
Staff did not provide a variety of foods to resident in care

INVESTIGATION FINDINGS:

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On 04/22/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Bright Sunlife Guest Home and was greeted by Staff Algel Culala (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S2, residents R1-R5. LPA Calderon obtained the following records: Physician report (dated 12/08/2025), Needs and service plan (dated 12/09/2025), Admission Agreement (dated 12/09/2025), diaper/toilet logs (dated 01/05/2026 to 04/10/2026) for R1. Toured the facility with S1
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260413153028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT SUNLIFE GUEST HOME	FACILITY NUMBER: 198602944
	VISIT DATE: 04/22/2026

NARRATIVE

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Regarding the Allegation: Staff did not meet the resident toileting care needs.

This complaint alleged that the facility staff did not change R1 diaper and provide toileting needs. Records review indicate the following: Physician report (dated 12/08/2025) indicates that R1 able to care for own toileting needs. Diaper/toileting log notes (dated 01/05/2026 to 04/10/2026) Log notes indicate that staff changed R1 diaper 2 times per day for 3 months. Interviews indicate the following: R1 could not be interviewed due to not living at the facility. Called R1 responsible party cell phone, left message for family member to call. R3 indicates that staff do help R3 with toileting needs and R4- R5 responsible party indicates that staff do help residents with diaper change and toileting needs. Left message for R2 responsible party to call. S1 indicates that S1 and staff changed R1 diaper daily and kept log notes. S2 indicates that staff help residents with toileting needs and change R1 diaper every day. Toured the facility and noted 2 residents asking for help with toileting needs, staff helped residents with bathroom needs.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff did not meet the resident’s toileting care needs” is found to be UNSUBSTANTIATED.

Regarding the Allegation: Staff did not provide a variety of foods to residents in care.

This complaint alleged that the facility staff did not feed R1. Records review indicate the following: Physician report (dated 12/08/2026) indicates that R1 able to self feed, special diet “heart healthy”. LPA Calderon toured the facility and noted residents having breakfast and lunch served by staff. LPA Calderon inspected the kitchen area and noted 2 days, and 7-day supply of food and LPA Calderon noted a variety of food offered for meals. Interviews indicate the following: R1 could not be interviewed due to R1 not living at facility. Left message for R1 responsible party to call. R3 indicates that staff do serve 3 meals per day and snacks are offered. R4-R5 responsible indicates that staff do provide 3 meals per day and offer a variety of food for residents to eat. S1 indicates that S1 cooks 3 meals for residents and 3 snacks per day. S1 indicates that S1 offers a variety of options for residents to eat per day. S2 indicates that S1 cooks and they offer 3 meals per day and 2 snacks for residents to eat.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260413153028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT SUNLIFE GUEST HOME	FACILITY NUMBER: 198602944
	VISIT DATE: 04/22/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “Staff did not provide a variety of foods to residents in care” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Staff Algel Culala (S1).

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026

LIC9099 (FAS) - (06/04)

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