198602944-7-27-2026-11-AS-PMAA-DWTJXV-20260810072659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602944
Report Date: 07/27/2026
Date Signed: 07/27/2026 04:59:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260720145832

FACILITY NAME:	BRIGHT SUNLIFE GUEST HOME		FACILITY NUMBER:	198602944
ADMINISTRATOR:	MORALES, MARIO		FACILITY TYPE:	740
ADDRESS:	22633 VAN DEENE AVE		TELEPHONE:	(424) 558-8761
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90502
CAPACITY:	6	CENSUS: 5	DATE:	07/27/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	House Manager - Algel Culala		TIME COMPLETED:	04:51 PM

ALLEGATION(S):

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Facility staff are not properly addressing pests in the facility.
Facility staff do not ensure resident's dietary needs are met.

INVESTIGATION FINDINGS:

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On 07/27/2026 between 10:00AM and 04:45 PM Licensing Program Analyst (LPA) Troy Watson made a subsequent complaint visit the facility listed above. LPA Watson was greeted by the and explained the purpose of the visit.

Investigation consisted of the following:

On 07/27/2026 the department requested and obtained the following documents: Resident Roster, Staff Roster, Service Inspection Report (Dewey Pest Control) dated 04/21/26, 06/15/26, Incident Report, Facility Menu, Physicians Report dated 07/10/25,11/27/25, Medical Assessment 07/02/26, Medicine List dated 04/23/26, Medication Administration Records for R1 (MAR). The department conducted interviews with Staff#1-#3(S1-S3) and Residents #1, #2, #3. (R1-R3).

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260720145832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT SUNLIFE GUEST HOME	FACILITY NUMBER: 198602944
	VISIT DATE: 07/27/2026

NARRATIVE

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Investigation revealed the following:

Allegation: Facility staff are not properly addressing pests in the facility
It is alleged that the facility has unsanitary conditions, specifically that the floors are covered with cockroaches as reported by R1.

On 07/28/2026 between 10:00AM and 04:45 PM the department interviewed the Administrator Coty Cabral Staff #1 (S1). During the interview the department asked S1 whether the facility attempts to eliminate roaches, S1 stated that Dewey Pest Control provides services twice a week each month, and staff will occasionally use Raid if needed. S1 also reported that she has not personally seen any roaches at the facility. On 07/28/26 the department conducted interviews with Staff#1-#3 (S1-S3) and Residents#1, #2, #3. An attempt was made to interview Residents #4 and #5 (R4-R5) but R4 refused to be interviewed and R5 was non-verbal and could not respond to the questions at the time of visit. Out of those Staff interviewed 3 out of 3 denied the above allegation. Out of those Residents interviewed 2 out of 3 denied the above allegation. On 07/28/26 the department obtained and reviewed the Service Inspection Reports from (Dewey Pest Control) dated 04/21/26, 06/15/26 and it showed that extermination services were conducted for ants, crickets, roaches, silverfish and spiders. The department also observed that the facility was clean and in good repair and did not observe any pests at the time of visit.
Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Facility staff do not ensure resident's dietary needs are met
It is alleged that the facility does not provide adequate or appropriate meals, as the resident reported that “they serve Spam and rice all the time, suggesting lack of variety or nutritional balance in the food provided.
On 07/27/26 between 10:00am and 04:45 PM the department interviewed the Administrator Coty Cabral Staff#1 (S1). During the interview the Department asked S1 if staff serve nutritious meals to the residents. S1 said yes, explaining that the facility prepares American-style meals. She purchases groceries, including fish, chicken, pork, beef, vegetables, and fruit, and caregivers cook meals for residents.

CONTINUED ON LIC099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260720145832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRIGHT SUNLIFE GUEST HOME	FACILITY NUMBER: 198602944
	VISIT DATE: 07/27/2026

NARRATIVE

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S1 added that R1 prefers more expensive food and often chooses to purchase restaurant meals for himself.
On 07/28/26 the department conducted interviews with Staff#1-#3 (S1-S3) and Residents#1, #2, #3. An attempt was made to interview Residents #4 and #5 (R4-R5) but R4 refused to be interviewed and R5 was non-verbal and could not respond to the questions at the time of visit. Out of those Staff interviewed 3 out of 3 denied the above allegation. Out of those Residents interviewed 2 out of 3 denied the above allegation.
On 07/28/26 the department obtained and reviewed the facility breakfast, lunch and dinner Menu and it showed a variety of meats, fruits, vegetables and starches served for breakfast lunch and dinner and was compliant with Title 22 regulation 87555 General Food Service Requirements.

Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were cited at this time.
An exit interview was conducted with the House Manager Algel Culala and a copy of this report was given.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

LIC9099 (FAS) - (06/04)

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