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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602949
Report Date: 11/20/2025
Date Signed: 11/20/2025 11:21:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250422160442
FACILITY NAME:VALLEY CARE LLCFACILITY NUMBER:
198602949
ADMINISTRATOR:RECTO CECILEFACILITY TYPE:
735
ADDRESS:2220 N LAMER STREETTELEPHONE:
(818) 263-4222
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:4CENSUS: 1DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Marjorie JardinianoTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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1. Staff yells at client
2. Staff does not treat client with dignity or respect
3. Staff locks client out of home for an extended period of time
4. Mismanaging client's medication without the responsible party's
consent
5. Staff does not accord client's privacy
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent complaint visit to investigate the above allegation. LPA met with staff member Marjorie Jardiniano and advised her the reason for the visit. Assistant John Gonzalez was notified via phone. The following information was determined:

Allegation # 1: It was alleged staff yelled at client #1 (C1). Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, the initial complaint visit, from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members and one (1) client and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals involved in the complaint. During today’s visit, from 10am to 11am, LPA conducted further interviews with staff. Although it was alleged that staff yelled at C1, all individuals interviewed consistently reported that no staff member yells at clients in care. The Administrator and staff member denied ever yelling at C1 or any other clients.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 31-AS-20250422160442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY CARE LLC
FACILITY NUMBER: 198602949
VISIT DATE: 11/20/2025
NARRATIVE
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Based on the information obtained through interviews, and no witnesses who observed staff yelling at clients, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #2: It was alleged staff does not treat client with dignity or respect. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members and one (1) client and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertaining to the allegation. During today’s visit, from 10am to 11am, LPA conducted additional interviews with staff. According to information obtained during interviews, it was reported that staff belittled client #1 (C1), called the client inappropriate and mean names, and that C1 was mistreated and threatened by staff. Although the allegation stated that staff do not treat clients with dignity or respect, all individuals interviewed consistently reported that staff are respectful and treat clients with kindness. The Administrator and staff denied the allegation and stated that clients in care have been with them for years, and they have never been rude, disrespectful, or used inappropriate language toward any client, including C1. Based on the information obtained through interviews, and with no witnesses who observed staff not treating clients with dignity and respect, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #3: It was alleged that staff locked clients out of the home for an extended period of time. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members, one (1) client, and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertaining to the allegation. During today’s visit, from 10am to 11am, LPA conducted additional interviews with staff. Although it was reported that staff would not allow clients to be in the facility during the day and required them to remain out in the community for a period of time, interviews contradicted the allegation.

(Cont'd LIC9099C)

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 31-AS-20250422160442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY CARE LLC
FACILITY NUMBER: 198602949
VISIT DATE: 11/20/2025
NARRATIVE
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 Staff denied the claim. Clients reported they were permitted to remain in the facility if they chose and were not forced to leave. It was also revealed that two (2) clients were employed and typically away during the day; however, there were no issues if they returned home early. Staff denied locking clients out of the facility.

Based on the information obtained through interviews, and with no witnesses who observed clients being denied access to the home, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation #4: It was alleged staff mismanaged a resident’s medication without the responsible party’s consent. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members, one (1) client, reviewed facility documents, and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertinent to the allegation. During today’s visit, from 10am to 11am, LPA conducted additional interviews staff. After reviewing the allegation, no information or documentation was provided to LPA supporting the claim of medication mismanagement. LPA attempted to obtain evidence or documentation from the reporting party but was not successful. Although it was reported that staff did not refill C1’s medication in a timely manner, resulting in C1 missing doses for several days, LPA found no evidence to support this claim. Review of C1’s medication records revealed that medications were filled monthly by the pharmacy, with no delays or disruptions noted. Clients interviewed reported no issues with their medications and stated staff administer them daily. Staff interviewed also denied mismanaging any resident’s medication. Therefore, based on record review and interviews, the allegation is found to be Unsubstantiated at this time.

Allegation #5: It was alleged staff do not accord residents privacy. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members, one (1) client, and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertinent to the allegation.

(Cont'd LIC9099C)

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 31-AS-20250422160442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY CARE LLC
FACILITY NUMBER: 198602949
VISIT DATE: 11/20/2025
NARRATIVE
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During today’s visit, from 10am to 11am, LPA conducted further interviews with staff. According to interviews conducted with clients, staff are respectful of their privacy, and no concerns were reported. Staff interviewed also denied failing to provide clients with privacy. Although it was reported that staff did not accord residents privacy, there is insufficient evidence to support the allegation. Therefore, based on interviews, the allegation is found to be Unsubstantiated at this time.

Exit interview conducted and copy of report provided to staff Marjorie Jardiniano.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250422160442

FACILITY NAME:VALLEY CARE LLCFACILITY NUMBER:
198602949
ADMINISTRATOR:RECTO CECILEFACILITY TYPE:
735
ADDRESS:2220 N LAMER STREETTELEPHONE:
(818) 263-4222
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:4CENSUS: 1DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Marjorie JardinianoTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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 Staff wrongfully evicted resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness conducted a subsequent complaint visit to investigate the above allegation. LPA met with staff member Marjorie Jardiniano and advised her the reason for the visit. Assistant John Gonzalez was notified via phone. The following information was determined:

It was alleged staff wrongfully evicted a resident. Prior to the visit, LPA made several attempts to contact witnesses identified in the complaint; however, those attempts were unsuccessful. On 04/22/2025, during the initial complaint visit from 9:00 a.m. to 12:30 p.m., LPA conducted interviews with two (2) staff members, one (1) client, reviewed facility documents, and conducted a physical plant inspection. On 11/19/2025, at various times throughout the day, LPA conducted additional interviews with individuals pertinent to the allegation. During today’s visit, from 9:00 a.m. to 12:30 p.m., LPA conducted further interviews with additional parties. (Cont'd LIC9099C)


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 31-AS-20250422160442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY CARE LLC
FACILITY NUMBER: 198602949
VISIT DATE: 11/20/2025
NARRATIVE
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Based on documentation provided to LPA, it was revealed that the Administrator issued an eviction notice to client #1 (C1). Review of the document determined the notice was unlawful based on the terms of the facility’s Admission Agreement. According to the agreement, “A resident shall not be evicted unless the licensing agency has granted prior approval and/or according to Title 22, Section 85068.5 (a)(c).” Therefore, based on document review, and Title 22 regulations, the allegation is Substantiated.

Citation and appeal rights issued, exit interview, and copy of report provided to staff.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 31-AS-20250422160442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY CARE LLC
FACILITY NUMBER: 198602949
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/11/2025
Section Cited
CCR
85068.5(a)(c)
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Eviction Procedures: 85068.5 (a)(c).The licensee shall be permitted to evict a client by serving the client with a 30-day written notice to quit for any of the following reasons: (c)The licensee shall set forth in the notice to quit the reasons for the eviction, with specific facts
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Administrator will read all the Title 22 regulations for evictions, 85068.5, and submit a statement in writing, that the regulations were read and understood, and moving forward, all eviction notices will be in compliance with regulations.
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including the date, place, witnesses, and circumstances. This requirement was not met, evidenced by, the eviction notice did not specify the reason for the eviction. This is a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7