198602952-4-2-2026-28-AS-WSHO-DTSVMZ-20260505163422

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198602952
Report Date: 04/02/2026
Date Signed: 04/02/2026 03:38:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260107082644

FACILITY NAME:	A AND M AURORA HOME CARE		FACILITY NUMBER:	198602952
ADMINISTRATOR:	JOSEPH ESTANISLAO		FACILITY TYPE:	735
ADDRESS:	555 AUORA DRIVE		TELEPHONE:	(909) 399-0693
CITY:	CLAREMONT	STATE: CA	ZIP CODE:	91711
CAPACITY:	4	CENSUS: 4	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Administrator Joseph Estanislao		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Client sustained multiple injuries due to staff neglect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst LPA Glenn Trueman conducted a subsequent unannounced complaint visit and was greeted by Administrator Joseph Estanislao and the purpose of the visit was explained.
The purpose of the visit is to investigate the above allegation and deliver findings.
The initial visit was a Health and Safety Check conducted on 1/8/2026.
At today's visit 4/2/2026 the investigation included the following:
Staff and Resident Roster roster were submitted.
Individual Program Plan (IPP), Physician's Report, Doctor Visit Documentation and Special Incident Report for Client C1 were submitted.
A collateral visit was conducted today 4/2/2026 and an Interview was conducted at The Day Program for Client C1 with Staff S1 (Case Manager for Client C1.)
Interview was conducted with Client C1 at C1's Day Program.
Attempts were unsuccessful to interview Client's C2- C4 who were unable to respond to questioning being non-verbal.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260107082644

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: A AND M AURORA HOME CARE	FACILITY NUMBER: 198602952
	VISIT DATE: 04/02/2026

NARRATIVE

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Staff S2- Staff S5 and the Administrator were interviewed at today's visit.
In regards to the allegation Client sustained multiple injuries due to staff neglect, based on interviews conducted and information gathered Client C1 revealed that C1 fell when the floor was wet.
Stated staff helped right away and stated that staff are very good. Said it was an accident.

Spoke with Regional Center Service Coordinator for Client C1 who stated that the result of their investigation found no evidence to support the allegation having occurred and thus it is Unsubstantiated.
Staff S1 stated that a bruise report was received from the Administrator of the home of Client C1.
Did observe the bruise, but concluded it was not due to abuse.
Also confirmed that Client C1 had an additional fall at the Day Program 1/22/2026 injuring C1's lip.
Spoke with Staff S2-S5 who all stated that Client C1 had urinated on the bed and floor. Also stated that Client C1 was instructed to not get up until the wet floor was cleaned up.
All stated that Client C1 went to get up to go have something to eat and then slipped on the wet floor and banged their head on the wall and that's how the bruise happened.
Said they reacted immediately. Applied ice to the injured area and then took Client C1 to the hospital.
Also all said that Client C1 has an unsteady gait and when leaning forward might fall.
Spoke with Administrator who stated it was just an accident. Said it has happened before at Client C1's family member's home.
Said Client C1 was sitting in bed and insisted on getting up. Said Client C1 has an unsteady gait.
Stated that Client C1 had another fall at Day Program which was after the fall of 12/29/2025.
Special Incident Report (SIR) 6/3/2025 stated that on a home visit Client C1 had an accidental fall and had a black eye. States that Administrator took Client C1 to the hospital right away afterr returning to the facility.
Individual Program Plan (IPP) 2/20/2025 listed under Safety Considerations states Client C1 lacks safety awareness skills and has behavioral issues requiring close supervision.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Administrator Joseph Estanislao.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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