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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198602954
Report Date: 06/29/2026
Date Signed: 06/29/2026 05:01:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260624193906
FACILITY NAME:JENESIS HOMES 2FACILITY NUMBER:
198602954
ADMINISTRATOR:MOCLING, JOANN AFACILITY TYPE:
735
ADDRESS:15019 ROSALITA DRIVETELEPHONE:
(714) 684-4972
CITY:LA MIRADASTATE: CAZIP CODE:
90638
CAPACITY:4CENSUS: 4DATE:
06/29/2026
UNANNOUNCEDTIME BEGAN:
03:55 PM
MET WITH:Joy Inabiogan - CaregiverTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff mismanaged resident's P&I funds
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted an initial unannounced complaint visit to address the allegation listed above. LPA met with Joy Inabiogan, caregiver for the facility, and explained the purpose of the visit. Administrator Joann Mocling was notified of the visit by phone call.

The investigation consisted of the following: LPA Zaragoza interviewed Staff #1 - 3 (S1 - S3), Clients #1 - 4 (C1 - C4), reviewed the personal and incidental funds for C1, and also reviewed a corrective action plan (CAP) issues by the East Los Angeles Regional Center (ELARC) dated 6/23/2026.

The investigation revealed the following: In regards to the allegation that "Staff mismanaged resident's P&I funds," it is alleged that C1's personal and incidental (P&I) ledger revealed that a purchase had been entered for $158.10, and upon review it was discovered that the receipt for this purchase corresponded to a purchase for the facility groceries, rather than a purchase made by C1.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260624193906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JENESIS HOMES 2
FACILITY NUMBER: 198602954
VISIT DATE: 06/29/2026
NARRATIVE
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During interviews with the clients, none of them corroborated the allegation. All clients interviewed did not indicate that they had any issues in receiving their P&I funds. During interview with the staff, two (2) out of three (3) corroborated the allegation. One staff member interviewed stated that the error was a documentation error that occurred on C1's birthday party on 2/2/2026. It was revealed that a staff member accidentally included a receipt totalling $158.10 on C1's P&I ledger, and after reviewing the receipt it was confirmed that this purchase was made for the facility groceries rather than a personal purchase by the C1. The staff added that the receipts for C1's purchases made on 2/2/2026 was lost. Another staff interviewed stated that C1 was reimbursed for the error in their P&I ledger and the error was corrected, and that the client's P&I funds were never intermingled with the facility funds. During record review of C1's P&I ledger, LPA observed the error in documentation that occurred on 2/2/2026 where the receipt for facility groceries was documented in C1's P&I ledger. On 6/11/2026, the ledger was corrected and the money was reimbursed to C1. C1's P&I funds were counted, and C1's balance of $679.93 was observed to match up with the money that was in their P&I envelope. ELARC's CAP also describes the incident and the error that occurred on C1's P&I ledger.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D.

Exit interview held administrator Brenda Venegas. Exit interview was held and a copy of the report along with the appeal rights were provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260624193906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: JENESIS HOMES 2
FACILITY NUMBER: 198602954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/17/2026
Section Cited
CCR
80026(h)(1)
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(h) Each licensee shall maintain accurate records of accounts of cash resources (...) the following: (1) Records of clients' cash resources maintained as a drawing account, which shall include a current ledger (...) Supporting receipts for purchases shall be filed in chronological order.
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**POC Cleared** Licensee/Administrator is to ensure that P&I ledgers for all clients are documented accurately at all times. Administrator shall conduct an in-service amongst staff regarding cash resources of clients, and email the in-service list of attendees to LPA by the POC due date.
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Based on interview and record review, the licensee/administrator did not meet the above requirement in one (1) out of four (4) clients, because C1's P&I ledger was accidentally entered with a recipt used for the purchase of facility groceries, which posed a potential health and safety risk to clients.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3