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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603020
Report Date: 10/09/2024
Date Signed: 10/09/2024 09:01:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2024 and conducted by Evaluator Jewel Baptiste
COMPLAINT CONTROL NUMBER: 28-AS-20240710122850
FACILITY NAME:FMJVITACARE1 CORPFACILITY NUMBER:
198603020
ADMINISTRATOR:ALICE REYESFACILITY TYPE:
735
ADDRESS:2718 BLAKEMAN AVETELEPHONE:
(909) 641-7109
CITY:ROWLAND HEIGHTSSTATE: CAZIP CODE:
91748
CAPACITY:4CENSUS: 4DATE:
10/09/2024
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:House Manager Ann FernandezTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Resident was verbally/emotionally abused while in care.
Staff did not prevent resident from causing self harm.
INVESTIGATION FINDINGS:
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***Please note: This LIC9099 report supersedes the report dated 7/23/24. Additional information was added but the findings remain the same. ***

On 10/9/2024, Licensing Program Analyst (LPA) Jewel Baptiste conducted an unannounced subsequent complaint visit. Upon arrival LPA met with House Manager (Ann Fernandez) and explained the reason for the visit. Staff attempted to contact Administrator Alice Reyes and left a message.

During the initial visit, LPA toured the physical plant with a focus on Client #1 bedroom. LPA Baptiste obtained the staff roster, client roster, Client #1 Individual program plan (IPP), Client #1 notes dated 7/1/2024- 7/13/2024, Client #1 Regional center physical exam, Client #1 Behavior management logs for the months of April- June, Client #1 Regional center observation notes, Client # 1 Central City physical exam dated 06/11/2024, Client#1 Care Plan. LPA interviewed the Administrator and a total of 3 staff, who shall be referred to as S1 through S3. LPA interviewed a told of 3 clients who shall be referred to as C1- C3.
Report continued on 9099c
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Jewel Baptiste
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 10/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20240710122850
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: FMJVITACARE1 CORP
FACILITY NUMBER: 198603020
VISIT DATE: 10/09/2024
NARRATIVE
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Due to the clients limited communication skills, LPA was unable to interview client #4 (C4). LPA also interview C2’s responsible party and C1’s San Gabriel Pomona Regional Center service coordinator, who shall be referred to as Witness (W1 and W2). Prior to today’s visit LPA interviewed staff (S4 and S5).

On 9/6/2024 LPA Baptiste spoke to San Gabriel Pomona regional Center Service Coordinator (W1) regarding C1’s care plan.

The investigation reveals the following: Regarding “Resident was verbally/emotionally abused while in care”, it was revealed that S1 and S2 was verbally abusive to C1. The Administrator denied the allegation stating that it is usually C1 who verbally abuse the staff. LPA interviewed a total of 5 staff. 5 out of 5 staff denied the allegation confirming the Administrator’s statement of C1 verbally abusing staff. 2 out of 3 clients denied the allegation. 1 out of 3 clients stated staff are not verbally or emotionally abusive but they are not professional with their responses. LPA interviewed 1 witness and they denied the allegation. LPA reviewed C1’s IPP and confirmed C1 has a history of falsifying allegations.

The investigation reveals the following: Regarding “Staff did not prevent resident from causing self-harm.”, it was revealed that C1 harmed themselves on 7/7/2024. The Administrator confirmed C1 is not on a 1-1 and can lock their bedroom door because of the HCBS final rule. 2 out of 5 staff stated they were on duty when the incident occurred. Both staff confirmed C1 was fine until C1 went into the room. C1 later came out of the room with the cuts and told staff they used the compact mirror from there makeup to do it. 3 out of 5 staff stated they were not at the home during the incident. 2 out of 3 clients confirmed that staff take’s good care of them. 1 out of 3 clients stated staff they were not in the room when they injured themselves. LPA interviewed 1 witness and they confirmed they have no issues with the home. LPA reviewed C1’s IPP and confirmed C1 has a history of self-injurious behaviors. After speaking with C1’s service coordinator, they confirmed it is C1’s personal right to continue to lock their door and leave the facility unattended. They also stated that they are working with the home to assist C1 with their behaviors. LPA also reviewed C1 care plan regarding self-injurious behaviors and observed the facility is following the care plan.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview conducted with Ann Fernandez and a copy of this record provided via email.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Jewel Baptiste
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 10/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2024
LIC9099 (FAS) - (06/04)
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