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13 | Licensing Program Analyst (LPA) Kruz Long initiated a complaint investigation for the allegation listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today's complaint investigation was conducted telephonically with Adam Zenou (Licensee)
During today's investigation, LPA interviewed Staff #1 who stated that Resident #1 did not reside in the facility.
This agency has investigated the complaint alleging Staff did not notify authorized representative of residents change in condition. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.
A telephonic exit interview was conducted with Adam Zenou and a hard copy was provided via email. |