198603136-10-23-2024-31-AS-EMIR-DBZR35-20241216113919

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 10/23/2024
Date Signed: 10/23/2024 03:34:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Evelin Rios

COMPLAINT CONTROL NUMBER: 31-AS-20241018135433

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	ACHARYA, NIRJARA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 93	DATE:	10/23/2024
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Imelda Villanueva- Executive Director (ED)		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Staff do not ensure room temperatures are maintained at 68 degrees as required.

INVESTIGATION FINDINGS:

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At approximately 10:20 a.m., Licensing Program Analysts (LPA), Evelin Rios arrived at the facility in response to the above-mentioned allegation. LPA met with Imelda Villanueva the Executive Director (ED) and explained the reason for the visit. Entrance interview conducted at approximately 10:39 a.m. with ED. LPA requested resident and staff roster.

At approximately 10:47 a.m., LPA conducted a physical plant tour with the ED to ensure the health and safety of the residents in care. From approximately 11:00 a.m. to 12:30 p.m. LPA Rios with the assistance of LPA Abeye Duguma interviewed fifteen (15) out of ninety three (93) residents. At approximately 12:30 p.m. LPA Rios interviewed five (5) staff and the ED.

Allegation: Staff do not ensure room temperatures are maintained at 68 degrees as required. In regards to the allegation it was reported, the room gets cold at night and in the morning.
(Continue to LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Eva Miller	TELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Evelin Rios	TELEPHONE: 424-299-6104
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20241018135433

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 10/23/2024

NARRATIVE

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(Continued from LIC9099)
LPAs interviews with five (5) out of the fifteen (15) residents revealed they have been cold at night. LPA interviews with ten (10) out of the (15) residents interviewed revealed they are not cold at night most stating at least in the morning their rooms can become hot to the point where they keep their doors open. LPAs were able to interview residents sharing the same room in two instances. Those interviews revealed one roommate wanted it warmer while the other was fine with the temperature and preferred it cooler. LPA's observation of thermostats revealed the temperature was varying from 72 to 78 degrees Fahrenheit. LPA's interview with the ED revealed their is one thermostats in every three rooms that control temperature for those three rooms. Ed also revealed it is difficult to adjust the temperature to satisfy the residents as some may want it warmer and others may want it colder. To ease complaints regarding temperature the facility has a set temperature of 74 - 75 degrees Fahrenheit in the rooms. According to the ED the thermostat is adjusted when residents request the room to be warmer or colder. A comfortable temperature may very from minimum of 68 degree F, to between 78 degrees F, and 85 degrees F, therefore based on interviews and observation this complaint is deemed Unsubstantiated.

Exit interview conducted. Copy of report provided.

SUPERVISOR'S NAME: Eva Miller	TELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Evelin Rios	TELEPHONE: 424-299-6104
LICENSING EVALUATOR SIGNATURE:	DATE: 10/23/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024

LIC9099 (FAS) - (06/04)

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