198603136-12-29-2025-31-AS-NMAN-DRA2QG-20260213163555

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 12/29/2025
Date Signed: 12/29/2025 03:40:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2025 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20251224161857

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	ACHARYA, NIRJARA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 94	DATE:	12/29/2025
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Imelda Villanueva-Executive Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Facility staff yells at residents in care.
Facility staff did not treat resident with dignity and respect.
Facility staff did not ensure communication in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Leslie Ngo-Castaneda conducted an initial complaint visit to the facility to investigate the above allegation. LPA met with the administrator, Imelda Villanueva, and advised them about the visit. At 12:00 PM LPA conducted a physical plant tour to ensure the health and safety of the clients in care. It was alleged that facility staff yelled at resident #1 (R1). To investigate the allegation, on 12.29.2025, LPA interviewed fourteen (14) residents and six (6) staff from 12:08 AM to 2:32 PM. At 2:33PM, LPA reviewed and receive copies of documents pertaining to the investigation: staff roster, resident roster, R1 physician report, identification and emergency information, resident appraisal, and incident reports.

An entrance interview was conducted.

Allegation #1: Facility staff yells at residents in care.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 12/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251224161857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 12/29/2025

NARRATIVE

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During interviews with staff, all staff stated they always treat residents with respect and dignity. Staff #1 (S1) added that they would never yell at the residents in care. During residents interviews, revealed that staff treat them with dignity and respect. Interviews with residents revealed that they are happy and have not experienced such treatment from staff. During LPA visit, it was observe that staff speaks to the residents calmly and kindly.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation #2: Facility staff did not treat resident with dignity and respect.

Regarding the above allegation, it is alleged that the facility staff did not treat R1 with dignity and respect. Interviews from residents revealed that they are happy and have not experience such treatment from staff. Interviews with staff revealed that they treat all their residents with respect and dignity. Upon review of facility records there was no information to support the allegation.

Based on observations, record reviews, and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation #3: Facility staff did not ensure communication in a timely manner.

It was alleged that the facility staff did not communicate R1 issues to corporate. Interviews from residents revealed that they are happy and have not experience such miscommunication from staff. Interviews with staff revealed that they communicate all residents' concerns to their supervisors and facility executive director immediately. Interview with residents reveal that they are happy with the communication that they receive from the facility staff and executive dirctor. During LPA visit, it was observed that when residents raised their concerns and issues, staff assists residents immediately and reports the issue to their superiors and executive director.

Therefore, based on interviews, observation and record review, this allegation is deemed Unsubstantiated at this time. No health and safety hazards noted during the visit. An exit interview was conducted, and a copy of the report was issued.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 12/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025

LIC9099 (FAS) - (06/04)

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