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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 05/21/2026
Date Signed: 05/21/2026 05:30:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Nadia Shahbazian
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250807132808
FACILITY NAME:SAVANT OF BURBANK EASTFACILITY NUMBER:
198603136
ADMINISTRATOR:ACHARYA, NIRJARAFACILITY TYPE:
740
ADDRESS:1900 GRISMER AVETELEPHONE:
(818) 843-3141
CITY:BURBANKSTATE: CAZIP CODE:
91504
CAPACITY:100CENSUS: 91DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Silvia Valdez-Executive DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff speaks inappropriately to resident
Staff did not ensure resident's showering needs are met
Staff hits residents
Staff did not ensure resident was assisted with dressing
Staff did not respond to resident's calls for assistance in a timely manner
Staff threatens residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nadia Shahbazian conducted an unannounced complaint visit at this facility to investigate the above allegation(s). LPA met with Silvia Valdez-Executive Director at Savant of Burbank West and explained the reason for the visit is to deliver findings.

The initial complaint investigation was conducted by LPA Jose Tan on 08/12/2025 and pertinent documents were gathered, including records for Resident 1 (R1). On 10/24/2025 and 01/22/2026 LPA Nadia Shahbazian conducted subsequent complaint investigation visits and interviewed residents and staff members.

Regarding the allegation: Staff speaks inappropriately to resident. It is alleged that Staff 1 (S1) was speaking about Resident 1 (R1) in Spanish with another staff member. Interviews with the Administrator and (8) staff revealed that all residents are treated with dignity. Staff do not raise their voice at residents.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250807132808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF BURBANK EAST
FACILITY NUMBER: 198603136
VISIT DATE: 05/21/2026
NARRATIVE
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(3) staff mentioned that sometimes residents raise their voices to the staff or are rude towards the staff but staff never disrespect residents, as per their training and regulations. During interviews with staff, LPA Shahbazian noticed there are several staff who speak Spanish with residents or with other staff but all (8) staff interviewed stated they do not speak about residents in public and they maintain residents confidentiality.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation: Staff did not ensure resident's showering needs are met. It is alleged that R1 did not receive showers for 3 weeks, prior to going to the rehab center. Based on Incident Report dated 06/08/2025 R1 was sent to hospital on 06/04/2025. Another Incident report dated 07/7/2025 reflects that R1 was sent to hospital on 07/06/2025. Incident Report dated 08/01/2025 states that R1 requested to be transferred to Skilled Nursing Facility on 07/28/2025 and resident was transferred to Mar Vista Rehab Center. LPA Shahbazian reviewed facility hospital logs regarding R1. It was revealed that R1 was in hospital from 06/04/2025-06/27/2025 and from 07/06/2025-07/25/2025. Based on June 2025 and July 2025 shower logs, staff showered R1 on 06/02/2025, 06/29/2025, 07/03/2025 and 07/27/2025. In addition, interviews with (5) residents revealed they take their own showers and do not require staff assistance. (5) residents stated staff shower them two times weekly, or more and (1) resident stated they receive showers once a week by staff. All (8) staff interviewed stated they provide biweekly showers to residents, unless they decline and if so, residents sign a decline form.

Based on interviews and record review, it was revealed that R1 was in hospital several times in June and July 2025, therefore was not present at the facility to receive regular biweekly showers. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation: Staff hits residents. It is alleged that R1 witnessed S1 hitting 2 -3 male residents in the hallway. Interview with (8) staff revealed staff never hit any residents and they are aware of resident rights and facility policies. LPA Shahbazian interviewed (11) residents, (4) of whom were male residents. All (11) residents stated staff are nice and they do not hit residents and staff treat residents with respect.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20250807132808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAVANT OF BURBANK EAST
FACILITY NUMBER: 198603136
VISIT DATE: 05/21/2026
NARRATIVE
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Regarding the allegation: Staff did not ensure resident was assisted with dressing. It is alleged that staff were supposed to help R1 to get dressed but they would not. Interviews with R1 revealed she was not assisted with dressing by staff. (8) staff revealed that some residents are able to groom and dress themselves and do not need staff assistance. All (8) staff interviewed stated they assist residents with dressing, changing incontinence underwear and grooming on daily basis and sometimes several times, if needed. In addition, interviews with (5) residents revealed they dress themselves and do not require staff assistance. (5) residents stated that staff assist them with dressing and grooming daily. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation: Staff did not respond to resident's calls for assistance in a timely manner. It is alleged that R1 would press the call button but staff would not help. Interview with R1 revealed that they would press the call button and staff would not come or sometimes staff would come and then say they’ll be back. R1 then would press the call button again for assistance. LPA interviewed (11) residents and only (2) mentioned that staff come late sometimes perhaps within 10 minutes. (9) residents stated staff assist them regularly and timely. (8) staff revealed that they check on residents every 2-3 hours or more, if necessary. All (8) staff stated they respond to call button between 3-10 minutes but if they are busy, staff communicate with each other or with the concierge, to ensure another staff assists the resident in need. During the visit on 10/24/2025 LPA Shahbazian pulled the assistance cord in several rooms and staff responded within few minutes: The cord was pulled In room #240 at 3:05pm and staff responded at 3:09pm, in room# 221 the cord was pulled at 3:12pm and staff responded at 3:15pm and at room# 107 LPA pulled the cord at 3:23pm and staff responded at 3:25pm. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation: Staff threatens residents. It is alleged that administrator makes threats to all residents. Interviews with (10) residents revealed that no staff member has threatened them and they feel comfortable to speak with the administrator or the staff. Interviews with the administrator and (2) witnesses revealed that R1 was not threatened and never notified them of being disrespected at the facility. Interviews with the administrator and (8) staff revealed that they do not threaten or speak with residents in rude manner. (2) staff mentioned that they encourage residents to speak with the administrator directly. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency cited during this visit. All above allegations were UNSUBSTANTIATED.


Exit interview conducted and a copy of this report was provided.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3