198603136-6-12-2026-31-AS-MGFS-DV7VN5-20260619163435

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 06/12/2026
Date Signed: 06/12/2026 03:10:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Nadia Shahbazian

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260312154340

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	VILLANUEVA,IMELDA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 93	DATE:	06/12/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Imelda Villanueva-Executive Director		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Staff did not address a change in resident's condition
Staff does not keep the facility free of odor

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nadia Shahbazian conducted an unannounced subsequent complaint visit at this facility to investigate the above allegation(s). LPA met with Imelda Villanueva-Executive Director and explained the reason for the visit is to close out the investigation and render findings.

Initial investigation was conducted by LPA Shahbazian on 03/17/26 and 06/09/26. LPA had previously requested documents pertaining to the investigation and had interviewied residents and staff.

In regards to allegation, Staff did not address a change in resident's condition. It is alleged that: Resident #1 (R1) has progressive dementia that requires evaluation and intervention. LPA reviewed R1’s physician reports and individual service plan and interviewed the Administrator and eight (8) staff members. Interviews with Administrator revealed that R1 was assessed by physician and by assisted living program nurse. Interviews with eight (8) staff revealed that R1 needs assistance with activities of daily living (ADL)s

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260312154340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 06/12/2026

NARRATIVE

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and staff check of R1 on hourly basis or more. Four (4) staff members stated that they check on R1 on hourly basis and assist R1 with incontinence care or toileting. Administrator and four (4) care staff stated that R1 does not have dementia. LPA interviewed R1 who stated their diagnosis is not dementia and they denied having memory or dementia related symptoms. R1 stated they need assistance with ADLs and staff always remind R1 to wear incontinence clothing but R1 does not always want to wear incontinence clothing and is able to use the restroom on their own. R1 stated staff assist them with toileting and incontinence care several times a day and provide all necessary ADLs. LPA reviewed physician reports and individual service plan (ISP). LPA observed that R1 has been assessed multiple times but there is no indication of a diagnosis of dementia or changes in resident’s ADL services.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to allegation, Staff does not keep the facility free of odor. It is alleged that: Resident #1 frequently urinates in their clothing and hangs wet clothing to air dry the items on bedrail or shared bathroom. LPA interviewed the Administrator who stated they have been several occasions that resident refused to wear incontinence clothing but staff check of R1 on hourly basis to ensure toileting needs are met. Of eight (8) staff interviewed, four (4) care staff mentioned that they encourage R1 to wear incontinence clothing and that R1 has been compliant. The care staff stated that they check on R1 on hourly basis for ADLs and toileting; they remind R1 to use the restroom but R1 prefers to use the restroom on their own. Care staff mentioned they make sure resident is clean and has a fresh/dry incontinence clothing all the time and they bathe residents at least twice a week or more, due to accidents. Four (4) staff mentioned that there were a few times when R1 had accidents in bed and removed the clothing to air dry but staff noticed and changed/washed the clothing and the sheets. Upon reminding resident about hourly bathroom checks, R1 is hardly having accidents and/or soiled clothing. R1 was provided a lided hamper, which is kept in the closet, which all dirty clothes are maintained. Interviews with three (3) housekeepers revealed that they check on each resident on daily basis to ensure rooms are clean, trash is emptied and all dirty clothes/linens are sent to be washed. LPA conducted interviews with nine (9) residents. Four (4) stated they take their own showers and use the restroom on their own but there is always staff to assist. Five (5) residents stated that staff check on them every hour or two hours to assist with any needs such as toileting and that they are showered two

Continued on 9099-C

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260312154340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 06/12/2026

NARRATIVE

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times a week. All nine (9) residents stated the trash is picked up, rooms and bedding are clean daily, with weekly room deep cleaning and laundry services. LPA visited various resident rooms randomly and all rooms were observed to be clean and without odor. During LPA’s first visit on 03/17/26, LPA had observed two pieces of clothing on R1’s bed. LPA interviewed R1 who stated they used to remove their clothing to put in the closet but staff take their dirty clothing from the hamper and wash them several times a week. R1 mentioned that staff ensure R1 uses the restroom and change diaper and linens and shower R1 twice a week. During the visit on 06/09/26 LPA did not observe any clothing hanging in resident’s room and did not smell any odor in the room or the closet hamper and observed the room to be clean.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted; all above allegations were UNSUBSTANTIATED. A copy of the report was provided to the administrator.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

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