198603136-4-27-2026-31-AS-NMAN-DTUR5S-20260507124338

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 04/27/2026
Date Signed: 04/27/2026 02:40:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2026 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20260420153931

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	VILLANUEVA,IMELDA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 89	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Imelda Villanueva-Executive Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff stole resident’s belongings.

INVESTIGATION FINDINGS:

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On Monday, 04/27/26, Licensing Program Analyst, (LPA) Raymond Comer, conducted an initial 10-day complaint visit to investigate the above allegation. LPA presented official CDSS identification badge, met with the Administrator, and reason for the visit was disclosed.

At 10:10 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegation, Between 10:20 am and 10:45 am, LPA interviewed the Administrator. Between 10:55 am, and 11:35 am, LPA interviewed three (3) staff. Between 11:40 am, and 1:00 pm, LPA interviewed eight (8) residents. At 1:15 pm, LPA received and reviewed Facility roster, Personnel roster, Resident#1 (R1) Physician Report, Appraisal, and other pertinent documentation.

[LIC9099C] Continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260420153931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 04/27/2026

NARRATIVE

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Allegation: Staff stole resident’s belongings. Resident#1 (R1) was transferred to a skilled nursing facility for extended evaluation, and did not receive all of their personal belongings. After multiple attempts to communicate the issue, staff did not respond, causing R1 to believed that staff had stolen their personal belongings.

LPA Interviews revealed the following, Both Administrator, and Staff, refute the allegation, stating that the majority of R1's personal belonging were transported and received by R1. However, the items reported as "stolen" were in fact locked in a dresser requiring a key, which was in R1's possession. The locked dresser was opened by maintenance staff, and per Administrator and S1, R1's personal items were gathered, packaged, and were initially scheduled for staff transport to R1 on Friday, 5/01/26.
LPA observed R1's identified personal items (costume jewelry, sunglasses, toiletries, jackets, scarves, bed comforter, bedsheets, and pillows) as packaged in cardboard moving boxes, which were secured in the facility's maintenance room; locked and inaccessible to residents/unauthorized staff.
LPA observed Administrator contact R1, via phone, informing them that their identified personal items were located and were delivered to R1 today, 4/27/26 at 1:30 pm.
LPA interviews with residents revealed the following: Eight (8) out of a total of eighty-nine (89) total residents stated not suspecting, nor having any personal items stolen by staff, and are satisfied with facility's safekeeping of their personal belongings.

Based on LPA interviews, and observation, their is not sufficient information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.

Exit interview conducted, and a copy of the report was issued to the administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

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