198603136-7-14-2026-31-AS-MGFS-DWNLD2-20260805083909

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603136
Report Date: 07/14/2026
Date Signed: 07/14/2026 05:43:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Nadia Shahbazian

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260706094026

FACILITY NAME:	SAVANT OF BURBANK EAST		FACILITY NUMBER:	198603136
ADMINISTRATOR:	VILLANUEVA,IMELDA		FACILITY TYPE:	740
ADDRESS:	1900 GRISMER AVE		TELEPHONE:	(818) 843-3141
CITY:	BURBANK	STATE: CA	ZIP CODE:	91504
CAPACITY:	100	CENSUS: 92	DATE:	07/14/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Imelda Villanueva-Executive Director		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Licensee does not ensure facility has sufficient staffing to meet the care needs of residents in a prompt manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nadia Shahbazian conducted an unannounced 10 day complaint visit at this facility to investigate the above allegation(s). LPA met with Imelda Villanueva-Executive Director and explained the reason for the visit.

At 11:10 am, LPA conducted a physical plant tour; no health and safety issues were observed.

In regards to allegation, Licensee does not ensure facility has sufficient staffing to meet the care needs of residents in a prompt manner. It is alleged that: As the only caregiver, they were assigned to approximately 50 residents, about 30 of whom required extensive assistance with daily living activities.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260706094026

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF BURBANK EAST	FACILITY NUMBER: 198603136
	VISIT DATE: 07/14/2026

NARRATIVE

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LPA interviews revealed the following: The Administrator stated that there are 4 caregivers (or more) assigned to am and pm shifts and 2 or more caregivers during night shift but if there is a staff shortage, staff from other shifts or agency staff are called in for assistance. In addition Med Techs are also available to assist resident care. (7) Staff and (1) witness stated the caregivers are assigned to 12-16 residents per shift, of whom only 7-8 residents need total assistance with activities of daily living (ADL)s and approximately 7-8 residents are independent and capable of managing their own ADLS. All staff unanimously stated there are never assigned to assist more than 12-16 residents and there is always enough staff coverage and sometimes agency staff are called in to assist in case of shortages. Witness also corroborated the information provided by the staff and stated have never seen the facility to be understaffed and residents are checked on every 1-2 hours or more. All staff stated they ensure residents care is provided timely, every hour, and if they are busy with a resident, they communicate with other staff members and they help each other with showering residents at least two time or more per week, change residents, transfer residents to wheelchairs and provide ADL.

LPA interviews with residents revealed the following: (4) residents stated they are capable of showering themselves and using the restroom on their own. (5) residents stated staff assist them with showering two times or more per week and with changing them, cleaning the rooms and other needs. All residents stated that staff check on them on regular basis. During the physical plant inspection, LPA pulled the assistance cord in three rooms, in both floors and staff responded between 1-4 minutes.

Based on LPA interviews, and observation, there is not sufficient information to verify the allegation. Therefore, the allegation is unsubstantiated at this time.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

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