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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603162
Report Date: 11/24/2025
Date Signed: 11/24/2025 03:02:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251120155712
FACILITY NAME:WHITTIER GLEN ASSISTED LIVINGFACILITY NUMBER:
198603162
ADMINISTRATOR:BARBA AGUIRRE, ITZAYANAFACILITY TYPE:
740
ADDRESS:10615 JORDAN RDTELEPHONE:
(562) 943-3724
CITY:WHITTIERSTATE: CAZIP CODE:
90603
CAPACITY:93CENSUS: 88DATE:
11/24/2025
UNANNOUNCEDTIME BEGAN:
11:44 AM
MET WITH:Linda Stallings - Clinical DirectorTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff handled resident in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Erik Zaragoza and Gabriela Castro conducted an unannounced complaint visit to address the allegation listed above. LPAs met with Lindsey Stallings and Lizbeth Acuna, Clinical Director and Business Office Manager for the facility, and explained the purpose of the facility.

The investigation consisted of the following: During today's visit LPAs interviewed Residents #1 - 9 (R1 - R9), Staff #1 - 4 (S1 - S4), and obtained the physician's report, appriasal, and FACE Sheet for R1.

The investigation revealed the following: In regards to the allegation that "Staff handled resident in a rough manner," it is alleged that staff handled R1 in a rough manner in their bed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251120155712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER GLEN ASSISTED LIVING
FACILITY NUMBER: 198603162
VISIT DATE: 11/24/2025
NARRATIVE
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Based on interviews with the residents, seven (7) out of nine (9) did not corroborate the allegation. One of the residents interviewed explained that none of the staff have ever handled them in a rough manner in the past. Another resident stated that they have not witnessed staff pushing or handling residents roughly, and that staff treat them with dignity and respect. During interviews with the staff, four (4) out of four (4) did not corroborate the allegation. One staff member who was present during the incident explained that they had been assisting R1 with transferring to their wheelchair in the morning, and did not observe or notice any injury to R1 while they were assisting R1. Another staff who was present at the time of the incident stated that they did assist another staff with assisting R1 into a hoyer lift, but did not directly observe any staff handling R1 in a rough manner.

Based on statements and interviews conducted with staff, residents, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2