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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603162
Report Date: 07/23/2026
Date Signed: 07/23/2026 07:44:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Mayra Cota
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251030164022
FACILITY NAME:WHITTIER GLEN ASSISTED LIVINGFACILITY NUMBER:
198603162
ADMINISTRATOR:BARBA AGUIRRE, ITZAYANAFACILITY TYPE:
740
ADDRESS:10615 JORDAN RDTELEPHONE:
(562) 943-3724
CITY:WHITTIERSTATE: CAZIP CODE:
90603
CAPACITY:93CENSUS: 83DATE:
07/23/2026
UNANNOUNCEDTIME BEGAN:
05:43 PM
MET WITH:Brianna Fierro, Med-TechTIME COMPLETED:
08:00 PM
ALLEGATION(S):
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Staff neglect resulted in resident eloping and sustaining a fracture.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mayra Cota, conducted subsequent visit to deliver findings regarding the above-mentioned allegation. LPA met with Brianna Fierra, Med-Tech, and the reason for the visit was explained.
The investigation consisted of the following:

LPA Irra, conducted initial visit on 11/3/2025 and reviewed files for Resident#1 (R-1) through Resident #8 (R-8) and obtained relevant documentation. Additionally, LPA obtained a copy of the staff schedule and resident roster.

During the span of the investigation, the department conducted interviews with Staff 1 – Staff 4 (S1-S4) and Resident 1 – Resident 2 (R1-R2) and reviewed and obtained copies of R1’s medical records and police report.
The investigation revealed the following:

***Continues on LIC 9099-C***
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 28-AS-20251030164022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER GLEN ASSISTED LIVING
FACILITY NUMBER: 198603162
VISIT DATE: 07/23/2026
NARRATIVE
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R1’s medical report indicated that R1 was admitted to the hospital on 10/30/2025 at around 2:30 a.m. Report indicated that on the day R1 left the facility, R1 arrived at the hospital via ambulance with pain and swelling in the right elbow. Report states that R1 was able to recall experiencing a fall and hitting their head on a tree. The medical report states that R1 was diagnosed with a right humeral fracture per x-ray impressions conducted when admitted to the hospital on 10/30/2025. Police interrogation of the nurse on shift during R1’s hospital care stated that R1 sustained the humeral fracture after falling when walking in the community. Information also provided by the police indicated that facility filed a missing person report at 9:00 a.m.

Based on interviews, facility staff did not conduct proper checks on R1 which resulted in R1 eloping and walking outside of the facility unassisted and without anyone noticing. Records also show that R1 fell and sustained a fracture during the time they were missing from the facility. The elements reviewed during the investigation, corroborate the allegation that staff neglect resulted in resident eloping and sustaining a fracture.

The preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22), is being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided.

***Immediate Civil Penalties are issued today in the amount of $500 due to neglect/lack of supervision that resulted in resident sustaining a fracture and for Repeat Violation of Section 87468.2(a)(4). At this time, an Enhanced Civil Penalty (ECP) determination in reference to Health and Safety Code 1569.49(f) is pending and may be assessed at a later date.***

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 28-AS-20251030164022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: WHITTIER GLEN ASSISTED LIVING
FACILITY NUMBER: 198603162
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/24/2026
Section Cited
CCR
87468.2(a)(4)
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Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.
This requirement is not met as evidenced by:
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Licensee/Administrator shall ensure to comply with Title 22 Section 87468.2 at all times. Additionally, Licensee/Administrator shall develop a written Plan of Correction to ensure compliance with California Code of Regulations Title 22, Section 87468.2(a)(4). Written POC must be submitted to CCL/LPA by POC due date.
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Based on interviews, facility staff did not conduct proper checks on R1 which resulted in R1 eloping and walking outside of the facility unassisted and without anyone noticing. Records also show that R1 fell and sustained a fracture during the time they R1 was missing from the facility.
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An immediate Civil Penalty of $500.00 is being issued today, due to a resident sustaining injury while in care. Refer to LIC 421IM.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 28-AS-20251030164022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: WHITTIER GLEN ASSISTED LIVING
FACILITY NUMBER: 198603162
VISIT DATE: 07/23/2026
NARRATIVE
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Regarding: Staff neglect resulted in resident eloping and sustaining a fracture.

It is alleged that resident hit their head and sustained a fracture during a fall after resident left the facility premises unsupervised. It is also alleged that staff were not aware that the resident had eloped from the facility and that there were prior concerns regarding safety due to resident having wandering behavior and staff being insufficient in numbers to provide supervision.

Interviews with S1-S4 revealed that R1 eloped from the facility during the overnight (NOC) shift on 10/30/2025. Staff indicated that R1 was discovered to be missing from their room during morning medication pass at around 7:00 a.m. S2 noticed that R1 was not in their room, which was unusual because R1 is always in their room waiting for their morning medication. S2 informed management regarding R1 not being in their room, and after confirming that R1 was not signed out of the facility for an outing and after looking for R1 throughout the facility, staff realized that R1 left the facility without anyone noticing. A missing person report was filed; however, it was done until 9:00 a.m. according to police report.

Staff could not precisely indicate when R1 walked out of the facility nor how many hours passed before staff realized R1 had eloped; however, staff acknowledged that it took staff long to notice that R1 was missing because a proper check was not conducted in R1’s room on the night R1 left the facility. Staff stated that R1 should have received a “bed check” in their room, but staff did not properly check on R1. Staff indicated that there were only two staff on shift and staff probably became distracted due to responding to an incident involving another resident which activated a call to 911.

Staff indicated that R1 was never heard saying they wanted to leave nor showed signs of being an elopement risk; however, staff stated that R1 was known to wander in the hallways of the facility and needed constant re-direction. Review of R1’s Physician Report indicated that R1 could leave the facility but only with a “responsible party.” R1’s Resident Appraisal indicated that R1 tends to wander and needs to be re-directed. Furthermore, R1’s Service Plan indicated that R1’s mobility is limited and needs to be escorted to activities in the facility and in the community. Service Plan states that R1 has to get a one-time bed check at night to ensure wellness and safety. It is also stated on the plan, that R1 is not able to leave the facility unassisted and that R1 has specified Dementia.

***Continues on LIC 9099-C page 2***

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4