198603172-9-27-2024-28-AS-TVAO-D9PLJM-20241003084808

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603172
Report Date: 09/27/2024
Date Signed: 09/27/2024 03:08:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Cynthia D Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20240920082021

FACILITY NAME:	SAVANT OF NORWALK		FACILITY NUMBER:	198603172
ADMINISTRATOR:	CHANEL A. SANCHEZ		FACILITY TYPE:	740
ADDRESS:	11515 FIRESTONE BLVD		TELEPHONE:	(562) 379-9200
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	80	CENSUS: 78	DATE:	09/27/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Rachelle Reyes, Administrator		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff speak to resident inappropriately.
Staff cut resident's hair against his will.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegations listed above. LPA arrived unannounced and met with Administrator, Rachelle Reyes. The reason for the visit was explained.

LPA obtained copies of the resident and staff roster. LPA interviewed the Administrator, Staff #1 - #4, and Residents #1 - #8.

The investigation revealed the following:
Allegation – Staff speak to the resident inappropriately. LPA interviewed the administrator, Staff, and residents regarding this allegation. The administrator stated she is not aware of any staff speaking inappropriately to residents. She stated she would immediately address it with the staff if this were to happen. She stated she had not disciplined any employees for this type of behavior since she became the administrator in February. Staff interviewed denied using any foul language toward residents.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20240920082021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: SAVANT OF NORWALK	FACILITY NUMBER: 198603172
	VISIT DATE: 09/27/2024

NARRATIVE

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They stated they received training on how to interact with residents and would not disrespect them. LPA interviewed 8 residents who all stated staff are respectful and do not speak to them inappropriately. They are happy residing at this facility and think the staff are good. LPA obtained and reviewed in-service training provided by the facility and observed topics which included Workplace Violence policy, prohibited conduct policy, and customer service.

Allegation – Staff cut the resident’s hair against his will. LPA interviewed Staff and Residents regarding this interview. The administrator stated that staff do not provide haircuts to residents. She stated she is in the process of hiring a hairdresser who will only be in charge of haircuts. In the meantime, the residents get their haircuts on their own or from a family member. LPA interviewed Staff who stated they do not cut residents’ hair against their will. Staff stated they do not provide haircuts but would help residents shave their beards or cut their nails with their consent. The residents interviewed stated that staff do not give haircuts. Some residents stated they go outside of the facility to get their haircut, a family member cuts it for them, or they do it themselves. One of the residents stated he/she asked the staff to help trim a little of the hair about a month ago but normally does it him/herself.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator Reyes. A copy of this report along with the appeal rights was provided.

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

LIC9099 (FAS) - (06/04)

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