198603217-9-17-2021-28-AS-CYEE-C8N437-20211110174415

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603217
Report Date: 09/17/2021
Date Signed: 09/17/2021 12:47:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2021 and conducted by Evaluator Alma Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20210122111311

FACILITY NAME:	DEL SOL HOME (CARPINTERO)		FACILITY NUMBER:	198603217
ADMINISTRATOR:	GONZALES, MERCI		FACILITY TYPE:	735
ADDRESS:	17926 CARPINTERO AVE		TELEPHONE:	(562) 243-4234
CITY:	BELLFLOWER	STATE: CA	ZIP CODE:	90706
CAPACITY:	4	CENSUS: 4	DATE:	09/17/2021
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Merci Gonzales		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Facility has continuous loud beeping sound interfering with activities

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alma Gonzalez conducted a subsequent visit to deliver complaint investigation findings. LPA met with Administrator Merci Gonzales and explained the purpose of the visit.

The Investigation consisted of the following: On 1/27/21, LPA obtained a copy of Client and Staff Rosters. LPA also conducted a telephone interview with Administrator Merci Gonzales. On 9/17/21, LPA interviewed Administrator Merci Gonzales at 8:30am, Staff 1-3 (S1-3) at 9:00am - 9:45am, and Clients 3-4 (C3-4) at 10:00am - 10:15am. LPA attempted to interivew C1-2 but was not able to obtain relevant information. LPA additionally conducted a tour of the facility inside and out at approximately 10:30am. LPA attempted to interview facility neighbors at 10:45am. LPA also obtained a current copy of Staff and Client Rosters.

(See LIC9099C for continuation)

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Rebecca Orendain
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 09/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20210122111311

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: DEL SOL HOME (CARPINTERO)	FACILITY NUMBER: 198603217
	VISIT DATE: 09/17/2021

NARRATIVE

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Investigation revealed the following: Regarding allegation, Facility has continuous loud beeping sound interfering with activities, it is alleged that the facility has a beeping sound coming from the east side of the facility. The beeping sound is loud and it interferes with the neighbor's daily activities. Interview with Administrator Merci Gonzales revealed that there is not a continuos, loud beeping sound coming from anywhere in the facility. She stated that there is an alarm that is on the kitchen sliding door that is on the east side of the facility but the beep is not a continuous beep, it only sounds off when the door is opened. She stated that the alarm is only turned on at night and is turned off during the day. She stated that she does not think that there are any type of noises coming from the facility that might interfere with the neighbor's daily activities. She stated that they are mindful of their neighbors and most importantly their clients. S1-3 stated that there is never a loud, continuous beeping sound anywhere in the facility. S1-3 stated that there are alarms on the front door and the kitchen door, which is on the east side of the facility, but the alarms are only turned on at night. S1-3 stated that the alarm only goes off if the door is opened and immediately turns off. The sound is only activated when opening a door. They also stated that in the night when the alarms are turned on they only go out to take the trash out. C3-4 stated that they have not heard a loud, continuous beeping sound at the facility. LPA attempted to interview facility neighbors but was not able to establish contact. LPA did not hear any type of loud continuous beeping noise during the visit. LPA observed that the kitchen door does have an alarm that activates when opened but was turned off during visit. LPA asked administrator to turn on the alarm and the alarm only sounded off as the door was opened and then turned off. The beep was not continuous. Based on interviews conducted with facility administrator/ staff, facility clients, and LPAs observations there was not enough supportive evidence to concur with the reported allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report was provided to Administrator Merci Gonzales..

NAME OF LICENSING PROGRAM MANAGER: Rebecca Orendain
NAME OF LICENSING PROGRAM ANALYST: Alma Gonzalez
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 09/17/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2021

LIC9099 (FAS) - (06/04)

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