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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603220
Report Date: 06/26/2025
Date Signed: 06/26/2025 04:40:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Regina Cloyd
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250619151939
FACILITY NAME:CITY VIEW LA, LLCFACILITY NUMBER:
198603220
ADMINISTRATOR:GINSBERG, MENDYFACILITY TYPE:
740
ADDRESS:515 N LA BREA AVETELEPHONE:
(323) 938-2131
CITY:LOS ANGELESSTATE: CAZIP CODE:
90036
CAPACITY:166CENSUS: 107DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Executive Director Mendy Ginsburg.TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not ensure a comfortable environment was provided for residents.
INVESTIGATION FINDINGS:
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On 06/26/25, Licensing Program Analyst (LPA) Regina Cloyd conducted a(n) initial visit on to gather information regarding the above allegation. LPA met with Business Office Manager Vanita Bush and the purpose of the visit was explained.

Investigation consisted of the following: On 06/26/25, LPA obtained a copy of the Resident Roster, Personnel Report (dated 06/21/25). LPA conducted ten (10) staff (S1 – S10) and ten (10) resident (R1 – R10) interviews and toured the 2nd, 4th, and 5th floors (including chemical storage unit on the 5th floor). LPA observed rooms (209, 210, 212, 408, 400, 408, 409, and 423).

Investigation revealed the following:
Allegation: Staff did not ensure a comfortable environment was provided for residents.
Nine (9) out nine (9) staff interviews denied the allegation. Nine (9) out nine (9) staff interviews indicated that they have not received any complaints concerning the cleaning of the facility and bedroom. Continue to LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250619151939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CITY VIEW LA, LLC
FACILITY NUMBER: 198603220
VISIT DATE: 06/26/2025
NARRATIVE
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Ten (10) out of ten (10) staff interviews indicated that the facility remains at a comfortable temperature. Eight (8) out (8) staff interviews indicated that the residents have adequate lightening in their rooms. Ten (10) out of ten (10) resident interviews denied the allegation. Ten (10) out of ten (10) resident interviews indicated that they have no complaints concerning the cleaning of the facility and bedroom. Nine (9) out ten (10) resident interviews indicated that the facility remains at a comfortable temperature. Ten (10) out of ten (10) resident interviews indicated that the residents have adequate lightening in their rooms. LPA toured the second, fourth, and fifth floor and observed that a comfortable environment was provided to the residents. LPA observed Windex, Multi-Purpose Cleaner, and a Freshener in the chemical storage unit. LPA observed that the residents’ room were at a comfortable temperature and had adequate lightening.

Regarding the allegation, “Staff did not ensure a comfortable environment was provided for residents,” based on interviews and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were issued.

An exit interview was conducted and a copy of this report was provided to the Executive Director Mendy Ginsburg.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Regina Cloyd
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
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