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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603220
Report Date: 07/10/2025
Date Signed: 07/10/2025 11:34:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Mario Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250602081602
FACILITY NAME:CITY VIEW LA, LLCFACILITY NUMBER:
198603220
ADMINISTRATOR:GINSBERG, MENDYFACILITY TYPE:
740
ADDRESS:515 N LA BREA AVETELEPHONE:
(323) 938-2131
CITY:LOS ANGELESSTATE: CAZIP CODE:
90036
CAPACITY:166CENSUS: 112DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
08:08 AM
MET WITH:Mendy Ginsberg, Adminstrator.TIME COMPLETED:
11:39 AM
ALLEGATION(S):
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Illegal eviction
INVESTIGATION FINDINGS:
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On 07/10/25, Licensing Program Analyst (LPA) Mario Leon conducted an unannounced follow-up visit to deliver findings to the mentioned complaint. The LPA was met by Executive Director, Mendy Ginsburg, and additional staff members.
The investigation consisted of the following: On 06/06/2025, LPA Richard reviewed and obtained facility records which consisted of Staff Roster, Client Roster, House Rules, Resident #1 (R1) records, including Physician’s Report, (dated 03/04/25) Admission Agreement, (dated 03/06/24), Identification and Emergency Information (LIC 601),(dated 03/06/25), Resident Appraisal (LIC603), Unusual Incident Reports, (dated 03/24/25, 05/08/25, 05/23/25). Glenhaven Discharge Report (dated 05/19/25). Interviews were conducted with three (3) staff (S1-S3), and five (5) residents (R2-R6), and Sherman Oak Hospital staff #1(W1).
Allegation: Illegal eviction.

Report continues, please see LIC9099-C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250602081602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CITY VIEW LA, LLC
FACILITY NUMBER: 198603220
VISIT DATE: 07/10/2025
NARRATIVE
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The complaint states that resident #1 (R1) was taken to hospital number two (#2), after being discharged from hospital number one (#1), and the facility informed R1 that R1 could not return because they were unwell. On 07/06/25, LPA Richard interviewed the Executive Director, who denied the allegation and stated that the resident is still in the hospital, and the hospital staff does not know when the resident will be discharged from #2. On the same day, LPA Richard interviewed five residents (R2-R6), all of whom denied ever receiving an eviction notice. LPA Richard also spoke with three staff members, all of whom denied the allegation and stated that they were not aware of any illegal eviction taking place at the facility. Additionally, LPA Richard interviewed a staff member from Sherman Oaks Hospital (W1), who confirmed that the facility had not issued any eviction notice to R1 or R1's responsible party because the resident is still hospitalized. W1 stated that the agency is currently seeking a new facility for R1, as R1 requires a higher level of care.
As of 07/06/25, the resident remains hospitalized in Sherman Oaks Hospital after being transferred from Huntington Hospital, and it is unclear when R1 will be released. The LPA also reviewed records of an Unusual Incident/Injury Report dated 05/23/25, which indicated that the resident was transferred to Huntington Hospital and remained hospitalized. On 06/06/25, LPA conducted record reviews, which did not indicate that the Department of Social Services received any documentation from the facility regarding an eviction notice for the resident.

Regarding the allegation, “Illegal Eviction,” based on interviews and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted, and a copy of this report was provided to the Executive Director, Mendy Ginsburg.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2