198603220-3-26-2026-11-AS-UCOL-DTSRLB-20260505130651

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603220
Report Date: 03/26/2026
Date Signed: 03/26/2026 03:15:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Mario Leon

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260324083953

FACILITY NAME:	CITY VIEW LA, LLC		FACILITY NUMBER:	198603220
ADMINISTRATOR:	GINSBURG, MENDY		FACILITY TYPE:	740
ADDRESS:	515 N LA BREA AVE		TELEPHONE:	(323) 938-2131
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90036
CAPACITY:	166	CENSUS: 120	DATE:	03/26/2026
		UNANNOUNCED	TIME BEGAN:	09:31 AM
MET WITH:	Vanita Harris - Business Office Manager		TIME COMPLETED:	03:32 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure that residents are provided quality food while in care.
Licensee is not addressing pest infestation at the facility.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 03/26/26 Licensing Program Analyst (LPA) Mario Leon conducted an initial, unannounced, complaint visit at the facility. LPA was met by Vanita Harris - Business Office Manager (S1) and the purpose of the visit was explained. S1 and LPA toured the facility.
The investigation consisted of the following:
On 03/26/26 the California Department of Social Services (CDSS) requested and reviewed facility documents and toured the facility and facilities' kitchen and dining room. CDSS interviewed ten (10) out of one-hundred-twenty (120) residents and five (5) out of sixty-six (66) staff.
The investigation revealed the following:
Regarding the allegation “Staff do not ensure that residents are provided quality food while in care”, it is being alleged that nutritious food is not being provided. Record reviews revealed that adequate foods are being delivered, three (3) times a day; Breakfast, Lunch & Dinner. Also listed on March 2026 dining menu is the following, "Alternate dishes are always available. See server for details."
Report continues, please see LIC9099-C.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20260324083953

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CITY VIEW LA, LLC	FACILITY NUMBER: 198603220
	VISIT DATE: 03/26/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Interviews revealed the following: Six (6) out of ten (10) residents (R1, R3, R7-R10) and all five (5) staff (S1-S5) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.
Regarding the allegation “Licensee is not addressing pest infestation at the facility.”, it is being alleged that cockroaches are around hallways and in dining room consistently. CDSS observation have confirmed that the department observed the facilities' kitchen and dining room. There are no live cockroaches nor cockroach bodies located within the kitchen or dining room. Record reviews have revealed that on 02/06/26, 02/19/26 and 02/20/26 that there has been pest control visits conducted at the facility. Interviews have revealed the following: Seven (7) out of ten (10) residents (R1, R3, R4, R7-R10) and four (4) out of five (5) staff (S1, S3-S5) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.

There have been zero (0) deficiencies cited during today's visit.

An exit interview was held with Vanita Harris and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2