198603220-5-12-2026-11-AS-UCOL-DUAVMH-20260521163333

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603220
Report Date: 05/12/2026
Date Signed: 05/12/2026 02:51:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Jose Calderon

COMPLAINT CONTROL NUMBER: 11-AS-20260506154751

FACILITY NAME:	CITY VIEW LA, LLC		FACILITY NUMBER:	198603220
ADMINISTRATOR:	GINSBURG, MENDY		FACILITY TYPE:	740
ADDRESS:	515 N LA BREA AVE		TELEPHONE:	(323) 938-2131
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90036
CAPACITY:	166	CENSUS: 73	DATE:	05/12/2026
		UNANNOUNCED	TIME BEGAN:	10:12 AM
MET WITH:	MENDY GINSBERG		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not ensure that outside vendors maintain resident privacy during
the provision of services

INVESTIGATION FINDINGS:

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On 05/12/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to City View LA and was greeted by Administrator Mendy Ginsberg (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S6, residents R1-R8. LPA Calderon obtained the following records: Activities Calendar (January to May 2026). Admission agreement. Toured the facility with S1
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260506154751

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CITY VIEW LA, LLC	FACILITY NUMBER: 198603220
	VISIT DATE: 05/12/2026

NARRATIVE

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Regarding the Allegation: Staff do not ensure that outside venders maintain resident privacy during the provision of services.

This complaint alleged that the facility staff did not stop venders from taking pictures and videos of residents in care. Records review indicate the following: Activities Calendar (dated January to May 2026) checked the calendar and there are no names listed for a vendor in question. Checking the blank Admission agreement, LPA Calderon noted consent to photograph waiver. Interviews indicate the following: R1-R8 deny the allegation. S1 indicates that S1 could not find a match in S1 vender list for the vender in question. S1 indicates that no staff or vender would take a video or picture of a resident without permission. S1 indicates that the facility admission agreement has a waiver that allows the facility to take and use the resident picture or video for the facility business use. S2-S6 deny the allegation.

Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not ensure that outside vendors maintain resident privacy during the provision of service” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.

An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Mendy Ginsberg (S1).

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

LIC9099 (FAS) - (06/04)

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