On June 22, 2026, between 1:00 p.m. and 4:30 p.m., the Department conducted interviews with Staff #1 through Staff #4 (S1–S4). 4 out of 4 staff members stated that staff do not yell at any residents in care. They reported that residents are provided with a safe, healthful, and comfortable environment, and that staff provide the necessary care and supervision to meet each client's needs.

4 out of 4 staff members also confirmed that residents are allowed to have pets; however, the facility is not responsible for the pets or their related linens and laundry. S1–S4 stated that the facility maintains a zero-tolerance policy for resident mistreatment. All staff interviewed (4 out of 4) denied the allegation.

On June 22, 2026, between 1:00 p.m. and 4:30 p.m., the Department interviewed Residents #1 through #5 (R1–R5). When asked whether staff yell at residents, 4 out of 5 residents stated that staff do not yell at residents and that they have never witnessed staff yelling at any resident. Resident #1 (R1) explained that they wear a hearing aid, and staff sometimes need to speak louder so the resident can hear them.

All five residents reported that the staff provides a safe environment. Each resident stated that staff offer adequate care and supervision tailored to their individual needs. All residents confirmed that they feel safe in the facility and that staff maintain a respectful and supportive atmosphere.

5 out of 5 residents stated that they are allowed to have pets; however, they are responsible for caring for their own animals. 4 out of 5 residents denied the allegation.

On June 22, 2026, the Department also reviewed the resident admission agreement dated April 21, 2025. The agreement indicates that weekly laundry services are included for residents, as reflected in the signed documentation. While residents are permitted to have pets, they are responsible for laundering their pets’ items, as the facility does not provide laundry services for pet-related belongings.