198603222-9-10-2026-28-AS-LHIS-DY9N82-20260925101334

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603222
Report Date: 09/10/2026
Date Signed: 09/10/2026 04:20:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2026 and conducted by Evaluator Kimberly Ramirez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260615100852

FACILITY NAME:	DISCOVERY COMMONS WHITTIER		FACILITY NUMBER:	198603222
ADMINISTRATOR:	GEORGE GONZALEZ		FACILITY TYPE:	740
ADDRESS:	12315 BURGESS AVENUE		TELEPHONE:	(562) 777-1477
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	125	CENSUS: 97	DATE:	09/10/2026
		UNANNOUNCED	TIME BEGAN:	09:07 AM
MET WITH:	Administrator George Gonzalez		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff handle residents roughly resulting in bruising.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 09/10/2026 regarding the above allegation. On 06/15/2026, LPA Ramirez conducted an initial complaint investigation visit and a need for further investigation was documented. During today’s visit LPA Ramirez was greeted by Administrator George Gonzalez and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1 - 2, 5 - 8,11 interviews (S1 - S2,S5 - S8, S11), Attempted interview of staff#9-10 (S9 – S10) Resident#3-6 interviews (R3- R6), attempted interview of residents#1 – 2 (R1 – R2), attempted interview of R1 & R2’s family, copies of R1-R2 Unusual Incident reports, staffing notes, physician’s reports, physician’s orders, medical records, staff written statements, and physical plant tour.

See 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260615100852

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: DISCOVERY COMMONS WHITTIER	FACILITY NUMBER: 198603222
	VISIT DATE: 09/10/2026

NARRATIVE

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The investigation revealed the following: regarding the allegation “Staff handle residents roughly resulting in bruising.” It is alleged that staff# 8 (S8) handles residents in a rough manner. Seven (7) out of the nine (9) staff interviewed denied this allegation. Interview with staff# 3 (S3) revealed that they seen S8 be rough with resident#1 & 2 (R1 & R2). S3 revealed that R2’s family was a witness to S8 pulling R2 arm. Review of Unusual Incident/Injury Report dated 05/12/2026 revealed that R2’s family told S5 that they saw S8 pull R2’s arm. S5 reported the incident to S6. S6 asked R2’s family about the alleged incident and R2’s family denied telling S5 that they witnessed S8 pulling R2’s arm. Review of staffing notes dated 06/12/2026 revealed that staff asked R2’s family about the alleged incident but R2’s family denied making those allegations. R2 is no longer at the facility and was unavailable for an interview. LPA Ramirez made multiple attempts to contact R2’s family but all attempts were unsuccessful. Review of staffing notes for R2 did not corroborate this allegation. Review of Unusual Incident/Injury Report dated 06/05/2026 revealed that S3 reported that they witnessed S8 grab R1’s arms and twist them. S3 reported that S7 was a witness to the incident. Interview with S7 did not corroborate this allegation. Review of R1 staffing notes did not corroborate this allegation. Four (4) out of the four (4) residents interviewed denied this allegation. R1 and R2 were not at the facility during LPA’s visit and therefore not interviewed. LPA made attempts to contact R1 and R2 families, but all attempts were unsuccessful. Review of R1 & R2 medical records did not corroborate this allegation. Due to residents residing with cognitive impairments on this section of the facility, LPA was unable to conduct additional meaningful interviews. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during this complaint investigation. Exit interview was conducted with Administrator George Gonzalez. A copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026

LIC9099 (FAS) - (06/04)

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