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32 | Based on staff interview, the Administrator, business office manager, and five (5) out of five (5) staff denied the allegation. The Administrator and the business office manager stated that when the rent is paid under the assisted living waiver program, there is an amount left for money allowance. However, the facility has not received any rent from R1 from November 2024 to August 2025. Therefore, there is no money allowance. One (1) out of eleven (11) residents corroborated with the allegation. R1 stated that the insurance is R1’s payee and that they are responsible to pay for rent. Unfortunately, R1 could not provide any documents of R1’s insurance information. Based on interview, five (5) out of eleven (11) residents receive money allowance and reported having no issues or problems with receiving money allowance. Based on interview, five (5) out of ten (11) residents reported not receiving money allowance and getting funds from other personal means. There is not enough supportive evidence to concur with the reported allegation.
Allegation: “Staff handled resident in a rough manner.” It is alleged that staff struck a resident while changing the resident’s incontinence brief. One (1) out of eleven (11) residents corroborated the allegation. R1 stated on witnessing other residents got hit by care staff. LPA asked when these incidents occurred and R1 stated that the incidents occurred on Dec 2024 and January 2025. R1 did not report these incidents to the staff. When R1 named the residents that R1 witnessed getting struck by staff, R1 named a resident that no longer lives at the facility. LPA interviewed another resident that R1 named and that resident did not report getting struck by staff. Ten (10) out of eleven (11) residents denied the allegation. Based on staff interview, the Administrator and six (6) out of six (6) staff denied the allegations stating they have not witnessed nor themselves hit or push any resident while providing care. Based on staff interview, the Administrator stated that there are no staff that have been verbally or received a written warning for striking or hitting a resident. LPA obtained and reviewed ongoing staff in-service trainings on resident rights held on 1/7/2025 and mandated reporting elder abuse held on 3/18/2025. There is not enough supportive evidence to concur with the reported allegation.
Based on statements and interviews conducted with staff, residents, review of residents’ files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.
An exit interview was held, and a copy of this report was provided to the Resident Care Director, Maria Razo.
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