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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603294
Report Date: 06/17/2026
Date Signed: 06/17/2026 05:20:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Felisa Shirley
COMPLAINT CONTROL NUMBER: 11-AS-20251017081528
FACILITY NAME:SUNSHINE ASSISTED LIVINGFACILITY NUMBER:
198603294
ADMINISTRATOR:MARY MONTIANOFACILITY TYPE:
735
ADDRESS:3141 EUCLID AVETELEPHONE:
(310) 638-3847
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:68CENSUS: 65DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
01:17 PM
MET WITH:Jackie Alfaro, Med TechTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff are not properly caring for resident's open wound
Staff do not ensure residents' incontinence needs are being met
Staff do not prevent residents from using illegal drugs
INVESTIGATION FINDINGS:
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On 6/17/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Administrator, Mary Jane Montiano and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.
The investigation consisted of the following:
On 10/20/25 LPA Shirley reviewed copies of the following records: Staff and resident rosters, staff schedule, admission agreement, Identification and Emergency Information, client consents, discharge paperwork from Martin Luther King, Jr. Community Hospital dated,10/15/25, weight record, client personal property and valuables list, Functional Capability Assessment, Preplacement Appraisal Information, Appraisal/Needs and Services Plan, Reports of behavior, Special Incident Reports, Medication Administration Records (MARS), Resident Council Meeting sign-in sheets, and Incontinence logs. LPA Felisa Shirley conducted a tour of the facility. A separate investigation was conducted by Department of Social Services Investigations Bureau. On 4/20/26, LPA Shirley interviewed Staff 1 – Staff- 5(S1 – S5), and Client -2 – Client - 6(C2-C6). LPA made attempts to interview Client 1 (C1). C1 moved from the facility, 11/4/25 and refuses to come to the phone when LPA Felisa Shirley calls.
Con'd on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 11-AS-20251017081528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SUNSHINE ASSISTED LIVING
FACILITY NUMBER: 198603294
VISIT DATE: 06/17/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff are not properly caring for resident’s open wound

It is being alleged that upon admittance to Martin Luther King Jr. Community Hospital on 10/15/25, C1 had a wound and a blister on his left leg. On 4/20/26, the department reviewed records and found the following: Date admitted to the facility, per Admissions Agreement, 12/23/24. Diagnosis on admissions per Physician’s Report dated 11/22/24, diabetes, chronic kidney disease, and activities of daily living (ADL’s). Per review of Preplacement Appraisal dated, 12/23/24, overall health condition included diabetic neuropathy, non-ambulatory due to blindness, could dress on his own, needed assistance with bathing, medication, and cash. Per interview with S1 on 10/20/25, staff only does body checks upon admission and it was not known that C1 had a wound on his leg. S1 stated that C1 does not inform staff when he takes a shower. Per interview with S1, C1 only request towels when he’s done with his showers. Per review of Resident’s Shower Slips dated, 10/3/25 and 10/10/25, C1 requested towels after his showers. Per review of Needs and Services Plan dated, 12/23/24, C1 was able to move on his own and do ADLs with minimal assistance and encouraged to take showers. Per Report of Behavior Observed by Staff, dated 8/26/25, stated C1 went into facility’s office to inform staff that he went to the doctors and he submitted paperwork to staff which stated C1 was diagnosed with cellulitis of the leg, with no follow up appointments nor medication given. Per incident report dated 10/15/25, C1’s caseworker visited this facility to notify staff that C1 was admitted to the hospital following an evaluation. Per C1’s request, the caseworker stated the admission was for high blood pressure to conceal the actual reason from staff. On 10/15/25 following a medical evaluation, MLK Hospital diagnosed C1 with a diabetic skin ulcer. Per review of Report of Behavior Observed by Staff on 10/18/25, a facility resident mentioned to staff that he would see C1 scratch at the back of his leg with his shoe. Per interview with S1 on 4/20/26, C1 transferred to another facility on 11/4/25. On 4/20/26 and 4/23/26, the department attempted to interview C1, but he refused LPA Shirleys telephone call.

LPA interviewed staff 1 – staff 5 (S-1 – S-5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed Client 2 – Client 6 (C2 – C6). Of those who interviewed 5 out of 5 denied the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff are not properly caring for resident’s open wound,” therefore, the allegation is unsubstantiated.

Con'd on 9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 11-AS-20251017081528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SUNSHINE ASSISTED LIVING
FACILITY NUMBER: 198603294
VISIT DATE: 06/17/2026
NARRATIVE
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Allegation: Staff do not ensure residents' incontinence needs are being met

It is being alleged that C1 stated that other residents are being left unattended and are not being assisted with their incontinence needs in a timely manner. During interviews on 4/20/26, LPA Shirley interviewed S1-S5 and all staff members stated that there is an incontinence log to track the times residents are assisted with incontinence needs. On 4/20/26, LPA Shirley reviewed entries for 5 resident’s on the incontinence log and observed that these residents are being checked every 2 to 3 hours to determine if resident requires assistance with their incontinence needs.

LPA interviewed staff 1 – staff 5(S-1 – S-5). Of those interviewed 4 out of 5 denied the allegation. One staff member did not know. LPA interviewed Client 2 – Client 6 (C2 – C6). Of those who interviewed 3 out of 5 denied the allegation. One did not know and 1 go on there own.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff do not ensure residents' incontinence needs are being met,” therefore, the allegation is unsubstantiated

Allegation: Staff do not prevent residents from using illegal drugs

It is being reported that residents are using illegal drugs inside of the facility. On 4/20/26, LPA Felisa Shirley reviewed incident reports from April 2025 to present which yielded no evidence of drug related incidents. On 4/20/26 LPA Shirley interviewed S1 – S5 and noted that they never witnessed drug use at this facility. Of those who interviewed 5 out of 5 denied the allegation. LPA interviewed C2 - C6. Of those who interviewed 5 out of 5 denied the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff do not prevent residents from using illegal drugs,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Med Tech, Jackie Alfaro.

con'd on 9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Felisa Shirley
COMPLAINT CONTROL NUMBER: 11-AS-20251017081528

FACILITY NAME:SUNSHINE ASSISTED LIVINGFACILITY NUMBER:
198603294
ADMINISTRATOR:MARY MONTIANOFACILITY TYPE:
735
ADDRESS:3141 EUCLID AVETELEPHONE:
(310) 638-3847
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:68CENSUS: 65DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
01:17 PM
MET WITH:Jackie Alfaro, Med TechTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
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9
Staff are mismanaging resident's medication
INVESTIGATION FINDINGS:
1
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3
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5
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10
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On 6/17/26, Licensing Program Analyst (LPA) Felisa Shirley conducted an unannounced visit to this facility. LPA was met by the Administrator, Mary Jane Montiano and explained the purpose of the visit is to investigate and deliver findings for the allegations mentioned above. LPA was granted access to the facility.
The investigation consisted of the following:
On 10/20/25 LPA Shirley reviewed copies of the following records: Staff and resident rosters, staff schedule, admission agreement, Identification and Emergency Information, client consents, discharge paperwork from Martin Luther King, Jr. Community Hospital dated,10/15/25, weight record, client personal property and valuables list, Functional Capability Assessment, Preplacement Appraisal Information, Appraisal/Needs and Services Plan, Reports of behavior, Special Incident Reports, Medication Administration Records (MARS), Resident Council Meeting sign-in sheets, and Incontinence logs. LPA Felisa Shirley conducted a tour of the facility. A separate investigation was conducted by Department of Social Services Investigations Bureau. On 4/20/26, LPA Shirley interviewed Staff 1 – Staff- 5(S1 – S5), and Client -2 – Client - 6(C2-C6). LPA made attempts to interview Client 1 (C1). C1 moved from the facility, 11/4/25 and refuses to come to the phone when LPA Felisa Shirley calls.
Con'd on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 11-AS-20251017081528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: SUNSHINE ASSISTED LIVING
FACILITY NUMBER: 198603294
VISIT DATE: 06/17/2026
NARRATIVE
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Allegation: Staff are mismanaging resident’s medication

It is being alleged that C1 is being given more medication than he is supposed to receive. On 4/20/26, LPA Shirley reviewed C1’s Medication Administration Records, (MARs), for 10/1/25 to 10/31/25. Upon reviewing the resident’s MARs, LPA Shirley observed that all medications were administered as prescribed, with the exception of the Erythromycin. The official instructions require twice-daily application for 10 days. However, the original documentation was modified, an initial 15-day schedule was whited out over the final 5 days, leaving those dates blank. Per interview with S1 on 4/20/26, she stated that she could not recall why those dates were modified.

LPA interviewed staff 1 – staff 5(S-1 – S-5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed Client 2 – Client 6 (C2 – C6). Of those who interviewed 5 out of 5 denied the allegation. LPA attempted to interview C1 but they refused.

According to the information gathered there is sufficient evidence to support the allegation “Staff are mismanaging resident’s medication.” Based on interview and record review the licensee violated the California Code Regulations (CCR) of Title 22, Division 6, Chapter 8.



Deficiencies are issued and an exit interview is conducted with the Med Tech, Jackie Alfaro. A copy of this report and appeal rights were provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 11-AS-20251017081528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: SUNSHINE ASSISTED LIVING
FACILITY NUMBER: 198603294
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/01/2026
Section Cited
CCR
87465(a)(4)
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87465 Incidental Medical and Dental Care
(a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care. (4) The licensee shall assist residents with self-administered medications as needed.


This requirement was not met as evidenced by:
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The Administrator shall submit plan informing the department medication training has been performed with all staff that dispenses medications. A written proof of correction must included along with date, time and participants names. Correction must be submitted by due date: 7/1/26 to LPA's email: felisa.shirley@dss.ca.gov or fax attn: to LPA Felisa Shirley to 424-544-1016.
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Based on records reviewed on 4/20/2026, LPA Shirley reviewed facility Medication Administration Records (MAR) for C1 and noted the dates of 5/11/26 thru 5/15/26 were modified, instructions required twice-daily application for 10 days, however an initialed 15-day schedule was whited out over the final 5 days, leaving those dates blank. This action poses as a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Felisa Shirley
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6