198603297-2-19-2026-28-AS-WSHO-DSK35J-20260326175647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603297
Report Date: 02/19/2026
Date Signed: 02/19/2026 04:17:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260122125344

FACILITY NAME:	KENDALL GUEST HOME 2		FACILITY NUMBER:	198603297
ADMINISTRATOR:	GALLEGOS, ANA		FACILITY TYPE:	740
ADDRESS:	4700 N MAXSON RD		TELEPHONE:	(909) 631-8521
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	9	CENSUS: 7	DATE:	02/19/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Administrator Ana Gallegos		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not prevent a resident from sexually assaulting another resident in care.
Staff are bribing residents in care.
Staff left residents in soiled clothing for a long period of time.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Administrator Ana Gallegos and explained the reason for the visit.
The purpose of the visit is to investigate the above allegations.
At today's visit the following was done:
On 2/19/26 Resident and Staff Roster submitted.
Documentation titled Outings and Activity Log and also Menu and Outing Planning were submitted.
Interviews were conducted with Administrator, Staff S1- Staff S6 and Resident's R4- R7.
Resident R1- Resident R3 were unable to respond to questioning being non-verbal.
Law Enforcement El Monte visit 01/26/26 Case # 26-003369
In regards to the allegation Staff did not prevent a resident from sexually assaulting another resident in care. based on interviews conducted and information gathered 6 of 6 staff who have been working at the facility in the range of 3 to 12 years all stated that there has never been a sexual assault.
All stated the only incident ever occurring was a resident touching another resident on the inside of the knee

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260122125344

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: KENDALL GUEST HOME 2	FACILITY NUMBER: 198603297
	VISIT DATE: 02/19/2026

NARRATIVE

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and leg. All stated that the resident was relocated immediately.
Resident's R4-R7 all stated the staff are great and they never saw anything bad by staff. Said they never heard or saw anything inappropriate between residents.
Administrator stated that one resident had touched another resident on the inside of her leg and the Regional Center automatically relocated the resident.
Stated that was the only incident here.
Corrective Action Plan (CAP) was given on 2/7/24 for late reporting, but no action taken regarding the incident involving the 2 residents and touching.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff are bribing residents in care, based on interviews conducted and information gathered Resident's R4-R7 all stated that staff will take them to where they want to go and never bribe them. Staff S1- S6 all stated that there has never been a bribe and that all residents can choose where to eat at when they go on outings.

Administrator stated that there is documentation titled Outings and Activity Log and also Menu and Outing Planning that were submitted. On those documents are resident's names and where they want to go. On the Menu and Outing Plan LPA observed that there was a list with residents names and their choosing of El Pollo Loco, Carl's Junior and In and Out. Also was listed foods they want such as albondigas, chile rellenos and mole y arroz. On the Outing and Activity Log there ranging from 7/28/25- 12/25 activity at different fast food locations such as El Pollo Loco Yum Yum Donuts and Mariscos.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff left residents in soiled clothing for a long period of time, based on interviews conducted and information gathered Staff S1- Staff S6 all stated that only 1 resident needs their diaper changed. All said that they will check on that resident every hour at the maximum. Also said there has never been any irritation or rashes observed.

Resident R4- R7 all stated that they do not need diaper changes. Resident R1 was non-verbal and unable to respond to questioning. Resident R5 stated that Resident R1 gets his diaper changed and is his roommate. Said they do a good job.

Administrator stated that only Resident R1 needs diaper changes and they routinely check on him every hour and there has never been any problems with irritation and rashes. Said it is always dry and clean.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

LIC9099 (FAS) - (06/04)

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