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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603297
Report Date: 03/12/2026
Date Signed: 03/12/2026 02:56:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260122125344
FACILITY NAME:KENDALL GUEST HOME 2FACILITY NUMBER:
198603297
ADMINISTRATOR:GALLEGOS, ANAFACILITY TYPE:
740
ADDRESS:4700 N MAXSON RDTELEPHONE:
(909) 631-8521
CITY:EL MONTESTATE: CAZIP CODE:
91732
CAPACITY:9CENSUS: 7DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Ana Gallegos AdministratorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not prevent a resident from sexually assaulting another resident in care.
Staff are bribing residents in care.
Staff left residents in soiled clothing for a long period of time.
INVESTIGATION FINDINGS:
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The purpose of this report today 3/12/2026 is to obtain additional information in regards to the allegation, Staff are bribing residents in care.
At today's visit medication was reviewed for Resident R1- Resident R7.
Interviews were conducted with Resident's R4-R6.
Attempts were unsuccessful to interview Resident's R1-Resident R3 who were unable to respond to questioning being non-verbal.
Review of Special Incident Report's (SIR's) from 3/12/2025-3/12/2026.
The initial visit was conducted on 2/19/2026 and included the following:
Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Administrator Ana Gallegos and explained the reason for the visit.
The purpose of the visit is to investigate the above allegations.
At today's visit the following was done:
On 2/19/26 Resident and Staff Roster submitted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260122125344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: KENDALL GUEST HOME 2
FACILITY NUMBER: 198603297
VISIT DATE: 03/12/2026
NARRATIVE
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Documentation titled Outings and Activity Log and also Menu and Outing Planning were submitted.
Interviews were conducted with Administrator, Staff S1- Staff S6 and Resident's R4- R7.
Resident R1- Resident R3 were unable to respond to questioning being non-verbal.
Law Enforcement El Monte visit 01/26/26 Case # 26-003369
In regards to the allegation Staff did not prevent a resident from sexually assaulting another resident in care. based on interviews conducted and information gathered 6 of 6 staff who have been working at the facility in the range of 3 to 12 years all stated that there has never been a sexual assault.
All stated the only incident ever occurring was a resident touching another resident on the inside of the knee
and leg. All stated that the resident was relocated immediately.
Resident's R4-R7 all stated the staff are great and they never saw anything bad by staff. Said they never heard or saw anything inappropriate between residents.
Administrator stated that one resident had touched another resident on the inside of her leg and the Regional Center automatically relocated the resident.
Stated that was the only incident here.
Corrective Action Plan (CAP) was given on 2/7/24 for late reporting, but no action taken regarding the incident involving the 2 residents and touching.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff are bribing residents in care, based on interviews conducted and information gathered Resident's R4-R7 all stated that staff will take them to where they want to go and never bribe them. Staff S1- S6 all stated that there has never been a bribe and that all residents can choose where to eat at when they go on outings

.Administrator stated that there is documentation titled Outings and Activity Log and also Menu and Outing Planning that were submitted. On those documents are resident's names and where they want to go. On the Menu and Outing Plan LPA observed that there was a list with residents names and their choosing of El Pollo Loco, Carl's Junior and In and Out. Also was listed foods they want such as albondigas, chile rellenos and mole y arroz. On the Outing and Activity Log there ranging from 7/28/25- 12/25 activity at different fast food locations such as El Pollo Loco Yum Yum Donuts and Mariscos.

At today's visit 3/12/2026 Resident's R4-R6 all stated they have always received their medication and never has there been a mistake of getting someone elses medication and have never been bribed. Staff S1-S4 all stated that

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 28-AS-20260122125344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: KENDALL GUEST HOME 2
FACILITY NUMBER: 198603297
VISIT DATE: 03/12/2026
NARRATIVE
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there has been no medication errors and no resident has ever been bribed.

Review by LPA of Special Incident Report's (SIR's) from 3/12/2025-3/12/2026 resulted in there being 0 SIR's submitted related to medication errors.


Medication was reviewed for Resident R1- Resident R7 and contained 0 medication errors.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation Staff left residents in soiled clothing for a long period of time, based on interviews conducted and information gathered Staff S1- Staff S6 all stated that only 1 resident needs their diaper changed. All said that they will check on that resident every hour at the maximum. Also said there has never been any irritation or rashes observed.

Resident R4- R7 all stated that they do not need diaper changes. Resident R1 was non-verbal and unable to respond to questioning. Resident R5 stated that Resident R1 gets his diaper changed and is his roommate. Said they do a good job.

Administrator stated that only Resident R1 needs diaper changes and they routinely check on him every hour and there has never been any problems with irritation and rashes. Said it is always dry and clean.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3