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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 10/25/2024
Date Signed: 11/21/2024 10:28:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2024 and conducted by Evaluator Troy Watson
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20240508095049
FACILITY NAME:BEVERLY HILLS TERRACEFACILITY NUMBER:
198603319
ADMINISTRATOR:STRIKS, AHARONFACILITY TYPE:
740
ADDRESS:1470 S ROBERTSON BLVDTELEPHONE:
(310) 273-3668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:110CENSUS: 58DATE:
10/25/2024
UNANNOUNCEDTIME BEGAN:
02:32 PM
MET WITH:Cesilia Torres - Assistant AdministratorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff do not prevent residents from using illegal drugs at the facility.
Staff did not adhere to admissions agreement.
INVESTIGATION FINDINGS:
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On 10/25/2024 Licensing Program Analyst (LPA) Troy Watson conducted an unannounced complaint visit to the facility listed above. Upon arrival at the facility, LPA Watson met with Assistant Administrator Cesilia Torres.

LPA Bunker explained the purpose of today's visit is to deliver findings for the complaint.
The investigation consisted of the following: Interviews were conducted with staff members 1-2 (S1-S2) and residents 1-7 (R1-R7). LPA Bunker requested copies of the Personnel Report and Resident Roster, Physicians Report, preplacement appraisal, appraisal/needs and services plan for R1. LPA Bunker asked questions pertinent to the nature of the complaint.The investigation revealed the following:

Allegation: Staff do not prevent residents from using illegal drugs at the facility.

CONTINUE REPORT ON LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (424) 544-1088
LICENSING EVALUATOR NAME: Troy WatsonTELEPHONE: (424) 544-1069
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20240508095049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 10/25/2024
NARRATIVE
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S1-S2 and R2-R7 stated that residents are not using illegal drugs within the facility and that drugs are strictly prohibited. S1-S2 noted that no one is selling crack cocaine to other residents inside the facility. S1-S2 and R2-R7 also stated that they had not observed any cocaine pipes containing crack cocaine within the facility. R1 stated residents are using and selling illegal drugs at the facility. No witnesses have observed the alleged incidents of residents using or selling illegal drugs at the facility. The department could not confirm whether illegal drugs are being used or sold at the facility. The department toured the facility and observed it is not a locked facility, and residents are free to come and go independently. R2-R7 interviewed also denied knowledge of illegal substances being used on the premises, and all residents denied personal use of illegal substances. S1-S2 interviewed denied knowledge of any illegal substances being used within the facility. S1-S2 and R2-R7 all denied the allegations.Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

Allegation: Staff did not adhere to admissions agreement

The department interviewed S1-S2, and during interviews they indicated that staff adhered to residents’ admission agreements. R1 stated that, years ago, they paid $2,000.00 per month for room and board on two occasions, instead of the $1,418.00. However, S1-S2 clarified that the room and board fee was $1,398.07, with an increase to $1,418.07 effective December 1, 2024, while the resident’s P&I remained at $177.00. Staff provided copies of the resident’s admission agreement and a notice of the rent increase dated December 1, 2023, which the resident signed, agreeing to and acknowledging the rate based on the State of California rate chart. S1-S2 stated that the resident was never charged a $2,000.00 monthly fee, and R1 did not provide any documents or receipts to support the claim of paying $2,000.00 years ago. R2-R7 were interviewed, and they stated that their room and board was $1,398.07 prior to the December 1, 2023 increase to $1,418.07, and stated that staff adhered to their admission agreements. Both S1-S2 and R2-R7 denied the allegation.

The department has determined that there is insufficient evidence to support the allegation, and both staff and residents denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.There were no deficiencies cited.

An exit interview was conducted.A copy of this report was provided to the Administrator
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (424) 544-1088
LICENSING EVALUATOR NAME: Troy WatsonTELEPHONE: (424) 544-1069
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2024
LIC9099 (FAS) - (06/04)
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