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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 12/11/2025
Date Signed: 12/11/2025 12:10:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2025 and conducted by Evaluator Jose Anguiano
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20251008084423
FACILITY NAME:BEVERLY HILLS TERRACEFACILITY NUMBER:
198603319
ADMINISTRATOR:STRIKS, AHARONFACILITY TYPE:
740
ADDRESS:1470 S ROBERTSON BLVDTELEPHONE:
(310) 273-3668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:110CENSUS: 58DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Cesilia TorresTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff yells at a resident
Staff allows a resident to smoke inside the facility
Staff did not meet the residents toileting needs
INVESTIGATION FINDINGS:
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On 12/11/2025, Licensing Program Analyst (LPA) Jose Anguiano conducted a subsequent complaint investigation to deliver findings regarding the allegations mentioned above and met with Administartor Assistant Cesilia Torres.
The investigation consisted of the following: On October 15, 2025, at approximately 10:00 AM, during which LPA met with Administrator Assistant Cesilia Torres and conducted a tour of the facility, including resident rooms. The investigation consisted of the following: interviews with seven staff members (S1–S7) and seven residents (R1–R7), as well as a review of relevant records such as the personnel report, incident reports, admission agreements, staff training records, and the current resident roster.

Investigation revealed the following: regarding the allegation that staff yell at residents, 6 staff denied the allegation and 1 was unsure; among the residents, 5 disagreed, 1 agreed, and 1 did not respond.

Please see report continuation on (LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20251008084423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 12/11/2025
NARRATIVE
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 No staff were observed yelling at residents during the visit, and training records confirmed instruction on resident rights and respectful care. Records reviewed multiple in-service trainings teaching and reminding staff to treat residents with dignity and respect. Although the allegation may have occurred, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. Concerning the allegation that staff allow residents to smoke inside the facility. Interviews revealed that 1 resident agreed, 5 disagreed, and 1 did not respond; all staff (S1-S7) denied the allegation and confirmed that residents are consistently redirected to the designated outdoor smoking area. Records reviewed revealed that Admission agreements prohibit indoor smoking, and during the visit, residents observed smoking in the designated patio area. Although the allegation may have occurred, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. Regarding the allegation that staff did not meet residents’ toileting needs, it was alleged that R1’s toilet was not repaired in a timely manner. Interviews with residents (R1-R7) revealed that 6 residents disagreed and 1 agreed, noting the issue was resolved; among staff, 6 disagreed and 1 was unsure. Toilets were observed to be operational during the visit. The maintenance staff stated that the toilet was clogged and repaired the same day using a plumbing snake and confirmed that maintenance issues are often communicated verbally and not formally logged to address them quickly. A maintenance work log notebook is maintained at the facility, with entries dated 02/21/2024 to 09/22/2024, documenting completed task orders and corresponding room numbers. Although the allegation may have occurred, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated.
Based on observations, interviews, and records reviewed, there is insufficient evidence to support the allegations; therefore, the allegations are unsubstantiated. No deficiencies were cited during today’s visit, and an exit interview was conducted with the administrator.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2