198603319-1-8-2026-11-AS-SCIS-DQM37T-20260123170028

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 01/08/2026
Date Signed: 01/08/2026 10:36:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251006223935

FACILITY NAME:	BEVERLY HILLS TERRACE		FACILITY NUMBER:	198603319
ADMINISTRATOR:	STRIKS, AHARON		FACILITY TYPE:	740
ADDRESS:	1470 S ROBERTSON BLVD		TELEPHONE:	(310) 273-3668
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	110	CENSUS: 58	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Cecilia Torres		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff are mistreating a resident.
Staff inappropriately locked in a resident.
Staff exposed a resident to harmful material.
Staff did not afford a resident privacy.
Staff unlawfully evicted a resident.
Staff mishandled a resident's personal belongings.

INVESTIGATION FINDINGS:

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On 01/08/26, LPA Gonzalez conducted a subsequent complaint visit to further investigate the allegations listed above and deliver findings. LPA met with Assistant Administrator Cesilia Torres, and the purpose of the visit was explained. LPA was allowed entry to the facility.

The investigation consisted of the following: On 10/16/25, LPA Gonzalez conducted interviews with staff #1-#4 (S1-S4), residents #2-#7 (R2-R7), and attempted to interview resident #1 (R1). LPA requested the following documents: staff roster, resident roster, and Notice of Unlawful Detainer for R1. Additionally, LPA toured the facility, and inspected resident bedrooms, and common areas. On 01/08/26, LPA Gonzalez requested the following documents: Admission Agreement, House Rules, and 30-day eviction notice for R1.

Contininued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20251006223935

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 01/08/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff are mistreating a resident. It is being alleged that R1 was illegally moved from room #229 to #218. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. 4 out of 4 staff said they treat all residents with dignity and respect.
On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation. 6 out of 6 residents said staff treat them with dignity and respect.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff inappropriately locked in a resident. It is being alleged that R1 was illegally locked out with a plastic cup on the door. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 3 out of 4 staff denied the allegation.

On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff exposed a resident to harmful material. It is being alleged that R1 was placed in an asbestos laden room. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20251006223935

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 01/08/2026

NARRATIVE

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On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff did not afford a resident privacy. It is being alleged that staff charged in a residents room at 7 AM while they were sleeping. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. 4 out of 4 staff said they knock on the door before entering the residents room.

On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents denied the allegation.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff unlawfully evicted a resident. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 revealed that there are two residents who are being lawfully evicted.

On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20251006223935

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 01/08/2026

NARRATIVE

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On 01/08/26, LPA Gonzalez reviewed R1’s Admission Agreement, which was signed and dated on 04/11/23 by R1 agreeing to pay the monthly fees. LPA reviewed the facility’s House Rules, which were signed and dated by R1 on 04/11/23. LPA reviewed a 30-day eviction notice dated 09/18/24, and it noted that R1 was to be evicted as of 10/18/24 due to R1 failing to pay rent to the facility. LPA reviewed an Unlawful Detainer Eviction Notice dated 08/08/25.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff mishandled a resident's personal belongings. It is being alleged that R1’s eviction paperwork along with most of their belongings have been stolen. On 10/16/25, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation.

On 10/16/25, LPA Gonzalez conducted interviews with R2-R7, and attempted to interview R1, but was unable to as R1 was out of the facility, and LPA was unable to reach R1 via telephone. Of those interviewed, 6 out of 6 residents could not corroborate with the allegation.

Based on records reviewed, observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during this visit.

An exit interview was conducted, and a copy of this report was provided to Assistant Administrator Cecilia Torres.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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