198603319-1-16-2026-11-AS-RORN-DSHPM3-20260325112539

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 01/16/2026
Date Signed: 01/16/2026 02:16:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2026 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260109121510

FACILITY NAME:	BEVERLY HILLS TERRACE		FACILITY NUMBER:	198603319
ADMINISTRATOR:	STRIKS, AHARON		FACILITY TYPE:	740
ADDRESS:	1470 S ROBERTSON BLVD		TELEPHONE:	(310) 273-3668
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	110	CENSUS: 58	DATE:	01/16/2026
		UNANNOUNCED	TIME BEGAN:	08:12 AM
MET WITH:	Cecilia Torres		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Licensee is retaliating against resident for filing complaints.
Licensee does not ensure that resident is provided a safe environment while in care.
Licensee does not ensure that resident's personal belongings are safeguarded while in care.

INVESTIGATION FINDINGS:

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On 01/16/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the above mentioned allegations. LPA met with Assistant Administrator, Cecilia Torres, and explained the purpose of the visit. LPA was granted entry to the facility.

The investigation consisted of the following: On 01/16/26, LPA Gonzalez obtained copies of the following documents: staff roster, resident roster, Admission Agreement for R1, House Rules for R1, and Resident Personal Property and Valuables for R1. Additionally, LPA Gonzalez interviewed staff #1-#4 (S1-S4) resident #1-#5 (R1-R5) and attempted to interview resident #6 (R6). Additionally, LPA conducted a tour of the facility, and inspected resident bedrooms, and common areas.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260109121510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 01/16/2026

NARRATIVE

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The investigation revealed the following:

For the allegation: Licensee is retaliating against resident for filing complaints. On 01/16/26, LPA Gonzalez conducted interviews with S1–S4. Of those interviewed, 4 out of 4 staff denied the allegation. 4 out of 4 staff said they treat all residents with dignity and respect.

On 01/16/26, LPA Gonzalez conducted interviews with R1-R5, and attempted to interview R6, but was unable to as R6 was out of the facility. Of those interviewed, 3 out of 5 residents could not corroborate with the allegation, and 2 out of 5 residents said they do fear retaliation should they file a complaint against the facility. 3 out of 5 residents said staff treat them with dignity and respect.

Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

For the allegation: Licensee does not ensure that resident is provided a safe environment while in care. It is alleged that one or more residents threatened and engaged in aggressive behavior toward another resident. On 01/16/26, LPA Gonzalez conducted interviews with S1–S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 revealed that R1 and R6 have engaged in aggressive behavior toward each other in the past; however, staff immediately intervened, mediated the situation, and separated the residents. S1 stated that there have been no reports or incidents involving residents engaging in threatening or aggressive behavior within the past 30 days.

On 01/16/26, LPA Gonzalez conducted interviews with R1–R5 and attempted to interview R6; however, R6 was unavailable due to being out of the facility. Of those interviewed, 4 out of 5 residents were unable to corroborate the allegation. 4 out of 5 residents reported that they feel safe in the facility.

On 01/16/26, LPA Gonzalez reviewed the facility’s incident reports and did not observe any Special Incident Reports (SIRs) involving residents engaging in threatening or aggressive behavior within the past 30 days.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260109121510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 01/16/2026

NARRATIVE

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Based on observation, records reviewed, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

For the allegation: Licensee failed to ensure that residents’ personal belongings are safeguarded while in care. It is alleged that staff, including the facility Administrator, Ella Naygas, entered a resident’s room and removed personal belongings, including clothing, cell phones, snacks, and vitamins. On 01/16/26, LPA Gonzalez conducted interviews with S1–S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 indicated that residents are allowed to lock their rooms and are provided with a key. S1 stated they have never removed clothing or cell phones from R1’s bedroom. S1 reported that unprescribed medication was removed from R1’s room due to potential health and safety concerns, as it was not prescribed by R1’s physician. S1 stated they explained the reason for the removal to R1, and R1 indicated understanding.

On 01/16/26, LPA Gonzalez conducted interviews with R1–R5 and attempted to interview R6; however, R6 was unavailable due to being out of the facility. Of those interviewed, 3 out of 5 residents were unable to corroborate the allegation. 4 out of 5 residents said they are allowed to lock their rooms and have been provided with a key.

Based on observation, records reviewed, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during this investigation.

An exit interview was conducted, and a copy of the report was provided to the Cecilia Torres.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026

LIC9099 (FAS) - (06/04)

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