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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 03/26/2026
Date Signed: 03/26/2026 11:43:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20260311092359
FACILITY NAME:BEVERLY HILLS TERRACEFACILITY NUMBER:
198603319
ADMINISTRATOR:STRIKS, AHARONFACILITY TYPE:
740
ADDRESS:1470 S ROBERTSON BLVDTELEPHONE:
(310) 273-3668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:110CENSUS: 54DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
09:46 AM
MET WITH:Administrator Bella NaygasTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Facility staff do not prevent the using/selling of drugs at the facility.
Facility staff do not provide adequate activities for residents in care.
Facility staff spoke inappropriately to residents.
Facility staff do not ensure that residents are provided with their medications as prescribed.
Facility staff do not ensure that residents are provided with a safe environment while in care.
Facility staff do not provide an adequate amount of food portions to residents in care.
Facility staff did not ensure the facility was kept free of pests.
Facility staff denied resident access to a telephone.
Facility staff did not treat clients with dignity and respect.
INVESTIGATION FINDINGS:
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On 03/26/26 at 10:00 am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Administrator as the purpose of today’s visit was explained.

The investigation consisted of the following: On 03/18/26 LPA Villegas obtained copies of the staff and resident roster, facility menu, March 2026 activity calendar, and squash exterminating invoices from November 2025- February 2026. LPA also obtained copies of the following documents for resident #1 (R1) Emergency ID form, appraisal dated: 2/8/24, admission agreement dated: 8/20/2020, Physicians report dated:01/14/26, needs and service plan dated: 3/25/25, medication list, and a signed agreement from R1 regarding policy and procedures. On 03/18/26 from 10:30am-11am
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20260311092359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 03/26/2026
NARRATIVE
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LPA conducted Interviews residents #1-5 (R1-R5), and from 11:30 am-12:10 pm LPA conducted interviews with staff #1-5 (S1-S5). On 02/18/26 from 12:10 pm-1pm LPA observed lunch service and toured the facility kitchen.

The investigation revealed the following:

Allegation: Facility staff do not prevent the using/selling of drugs at the facility.

It is being alleged that there is extensive drug activity occurring at the facility, including drugs being used and sold. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported observing peers smoking marijuana and selling crack in the facility patio. 4 of the 5 residents interviewed denied the above allegation. On 03/18/26 from 11:30am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that residents smoke marijuana outside of the facility. On 03/26/26 LPA conducted a tour of the facility and observed resident smoking cigarettes in the smoking patio.

Allegation: Facility staff do not provide adequate activities for residents in care.

It is being alleged that residents have not been provided with any activities and residents are to remain in their rooms throughout the day. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 2 of the 5 residents interviewed confirmed the allegation above, and reported that the TV is on throughout the day in the common areas. 3 of the 5 residents interviewed denied the allegation above and reported there are activities provided. On 03/18/26 from 11:30am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that activities are always offered however residents do not participate. Additionally, 5 of 5 staff reported that staff will encourage residents to participate in activities, however residents will leave the group mid activity. On 03/26/26 LPA conducted a review of the March 2026 activity calendar which is also posted on the facility bulletin board, LPA observed that there is a different activity scheduled everyday.

Allegation: Facility staff spoke inappropriately to residents.

It is being alleged that facility staff frequently yell and scream at residents for no apparent reason. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported that most staff are treating the resident like an awful person. 4 of the 5 residents interviewed denied the above allegation. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 11-AS-20260311092359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 03/26/2026
NARRATIVE
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allegation above. 5 of the 5 staff interviewed denied the allegation above. Additionally, 1 of the 5 staff interviewed stated that their voice projects as they speak loudly but has never called a resident in care a bad name.

Allegation: Facility staff do not ensure that residents are provided with their medications as prescribed.

It is being alleged that residents are not provided with their medications on time, as medications are sometimes delayed by 30 minutes to an hour. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported that staff occasionally do not provide medications because they didn't have it available. 4 of the 5 residents interviewed denied the above allegation and reported receiving their medications on time. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that the only time residents do not obtain their medications is when residents our out in the community during medication time.

Allegation: Facility staff do not ensure that residents are provided with a safe environment while in care.

It is being alleged that facility is an unsafe environment due to incidents of stealing and conditions that are not healthy for other residents. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported that there have been many times where belongings have gone missing. 1 of 5 residents reported having items stolen in the past but states that it was not reported to staff. 3 of the 5 residents interviewed denied the above allegation. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 4 of the 5 staff interviewed denied the allegation, and reported that when theft is reported by a resident staff will assist with searching for missing item. 1 of the 5 staff interviewed reported having no knowledge regarding the allegation or the protocol when theft is reported.

Allegation: Facility staff do not provide an adequate amount of food portions to residents in care.

It is being alleged that facility staff often provide residents with small food portions to avoid running out of food. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported that the portions served have gotten smaller over the years and that some food is good and some is bad. 4 of the 5 residents interviewed denied the above allegation and reported having no concerns about the

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20260311092359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 03/26/2026
NARRATIVE
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portions provided. On 03/18/26 from 11:30am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above, and reported that residents get (3) meals and snacks daily. Additionally, staff reported that residents can get a second serving upon request after all residents have been provided with a tray. On 02/18/26 from 12:10 pm-1pm LPA observed lunch service and toured the facility kitchen. LPA observed a walk-in pantry that was stocked and labeled with expiration dated, facility has a walk-in fridge and freezer that was fully stocked, LPA observed boxes being thrown out as if there was a delivery made.

Allegation: Facility staff did not ensure the facility was kept free of pest.

It is being alleged that the facility recently had bed bugs and a roach infestation. On 03/18/26 from 10:30 am-11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 3 of the 5 residents confirmed the allegation above, 1 of the 5 residents denied the allegation above, and 1 of the 5 residents stated they have seen pest in the past. Additionally, 5 of the 5 residents interviewed reported that the facility does have someone coming to treat the facility for pest. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above and reported that the facility does not have a pest infestation. 5 of 5 staff stated that roaches and bedbug have been observed in the past, however the pest control services treats the facility monthly. 2 of the 5 staff interviewed also reported that the facilities maintenance department steams the bedrooms everyday in between pest control services. On 03/24/26 LPA conducted a review of the squash exterminating invoices from November 2025- February 2026, LPA observed that facility exteriors, windows, doors, laundry rooms, restrooms, trash areas and all cracks and crevices are being treated on top of (5) bedrooms. Per squash exterminating invoices, the last time live pest activity observed was in October 2025. On 03/26/26 LPA conducted a tour of the facility and inspected (8) bedrooms (106,111,114,115,118, 219, 226, 229), and did not observe any pest activity, LPA also observe housekeeping actively cleaning rooms on the 1st and 2nd floor. obtained a copy of the housekeeper job description. On 03/26/26 LPA called witness #1 (W1) but was not able to obtain any information regarding the allegation above. On 03/26/26 LPA did a review of unusual incident reports submitted to CCLD by the facility, LPA observed that on on 03/17/26 the facility reported that resident in care refused to have their bedroom sprayed for pest.

Allegation: Facility staff denied resident access to a telephone.

It is being alleged that resident in care is denied access to make and receive phone calls. On 03/18/26 from 10:30 am -11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 5 of

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20260311092359
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEVERLY HILLS TERRACE
FACILITY NUMBER: 198603319
VISIT DATE: 03/26/2026
NARRATIVE
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the 5 residents interviewed denied the above allegation. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above. On 03/26/26 LPA conducted a tour of the facility and observed a land line with (1) phone mounted on each floor of the facility.

Allegation: Facility staff did not treat clients with dignity and respect.

It is being alleged that the facility Administrator has told a resident in care that Administrator will make the resident homeless. On 03/18/26 from 10:30 am -11:20 am LPA conducted Interviews with (R1-R5) regarding the allegation above. 1 of the 5 residents interviewed confirmed the allegation above and reported that staff do not treat resident with dignity and respect. 4 of the 5 residents interviewed denied the above allegation and reported feeling respected and are treated with dignity. On 03/18/26 from 11:30 am-12:10 pm LPA conducted interviews with S1-S5 regarding the allegation above. 5 of the 5 staff interviewed denied the allegation above. Additionally, 1 of 5 staff interviewed reported that although the facility can issue 30 day eviction notices, the facility can not throw any resident out in the street.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.



Exit interview conducted, appeal rights explained, and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5