198603319-4-1-2026-11-AS-SCIS-DUUUJC-20260608153714

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603319
Report Date: 04/01/2026
Date Signed: 04/01/2026 11:46:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2026 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260309091056

FACILITY NAME:	BEVERLY HILLS TERRACE		FACILITY NUMBER:	198603319
ADMINISTRATOR:	STRIKS, AHARON		FACILITY TYPE:	740
ADDRESS:	1470 S ROBERTSON BLVD		TELEPHONE:	(310) 273-3668
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	110	CENSUS:	DATE:	04/01/2026
		UNANNOUNCED	TIME BEGAN:	10:12 AM
MET WITH:	Cecilia Torres		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

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Staff did not prevent inappropriate interactions between residents.
Staff did not safeguard a resident's mail.
Staff did not safeguard a resident's personal belongings.
Staff locked a resident out of the facility.
Staff did not prevent resident from financially abusing another resident.

INVESTIGATION FINDINGS:

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On 04/01/26, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to further investigate the above mentioned allegations and deliver findings. LPA met with Assistant Administrator, Cecilia Torres, and explained the purpose of the visit. LPA was granted entry to the facility.

The investigation consisted of the following: On 03/19/26, LPA Gonzalez obtained copies of the following documents: staff roster, resident roster, and documentation where residents sign once they have received their mail correspondence. LPA Gonzalez conducted interviews with staff #1-#4 (S1-S4), and residents #1-#5 (R1-R5). Additionally, LPA conducted a tour of the entire facility, and inspected resident bedrooms, and common areas.

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20260309091056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 04/01/2026

NARRATIVE

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The investigation revealed the following:

For the allegation: Staff did not prevent inappropriate interactions between residents. It is being alleged that a resident has endured resident on resident abuse. On 03/19/26, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation.

On 03/19/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. 5 out of 5 residents said that they feel safe at this facility.

Based on observations, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

For the allegation: Staff did not safeguard a resident's mail. It is being alleged that facility staff does not monitor the mail. On 03/19/26, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 revealed that they provide the residents with their mail and then ask them to sign a form confirming that they receive their mail.

On 03/19/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. 5 out of 5 residents said that staff has not mismanaged their mail.
On 03/19/26, LPA Gonzalez reviewed a folder containing residents’ signatures documenting receipt of their mail.

Based on observations, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260309091056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 04/01/2026

NARRATIVE

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For the allegation: Staff did not safeguard a resident's personal belongings. It is being alleged that staff did not prevent a resident’s clothing, Cochlear Implant processor and replacement from being stolen. On 03/19/26, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 revealed that they advise residents to label all of their belongings. S1 said that all residents are advised to lock their room doors when leaving their room, and that they all have a key to their room. S1 said that such clothing, or Cochlear Implant processor were never reported missing. S1 said all they can do is enforce good behavior and continuously give the residents advice.

On 03/19/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. 5 out of 5 residents interviewed stated that none of their personal belongings had been missing or stolen.

Based on observations, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

For the allegation: Staff locked a resident out of the facility. It is being alleged that staff have engaged in illegal lockouts of residents. On 03/19/26, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation. An interview with S1 revealed that the front door is locked at 7:00 PM for safety purposes. S1 stated that residents are instructed to ring the doorbell, at which time staff will open the door and allow entry. S1 further stated that residents are able to enter the facility through either the front or side door at all times.

On 03/19/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. 5 out of 5 residents said they have not been locked out of the facility.

Based on observations, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Continued on LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20260309091056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BEVERLY HILLS TERRACE	FACILITY NUMBER: 198603319
	VISIT DATE: 04/01/2026

NARRATIVE

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For the allegation: Staff did not prevent resident from financially abusing another resident. It is being alleged that staff did not prevent acts of financial forgery. It is further alleged that staff did not prevent a resident from fraudulently obtaining credit cards and accessing funds belonging to another resident, resulting in unauthorized debt, required payments, and liens placed on the victim resident’s checking account. On 03/19/26, LPA Gonzalez conducted interviews with S1-S4. Of those interviewed, 4 out of 4 staff denied the allegation.

On 03/19/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. 5 out of 5 residents said they’ve never experienced any type of financial abuse.

Based on observations, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026

LIC9099 (FAS) - (06/04)

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