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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603320
Report Date: 06/20/2024
Date Signed: 07/26/2024 10:30:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2024 and conducted by Evaluator Nune Margaryan
COMPLAINT CONTROL NUMBER: 28-AS-20240607093619
FACILITY NAME:TOP CHOICE HOMESFACILITY NUMBER:
198603320
ADMINISTRATOR:HAYWOOD, MARSHAFACILITY TYPE:
735
ADDRESS:9134 ARMLEY AVE.TELEPHONE:
(626) 445-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90603
CAPACITY:6CENSUS: 6DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Horace HallTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff mismanaged client's medication.
INVESTIGATION FINDINGS:
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***This is an amended report which supersedes the original report dated 06/20/24. The report was amended to correct information on the narrative. Corrected information does not change the findings. Complaint remains Substantiated. LPA Nune Margaryan redelivered amended report and obtained signature on 07/26/24.

Licensing Program Analyst (LPA) Nune Margaryan conducted a subsequent unannounced complaint visit to deliver findings to the above mentioned allegation. LPA met with Supervisor Horace Hall and explained the reason for the visit.
The initial complaint visit was conducted on 06/11/24. During the initial visit, LPA a obtained copy of the Client Roster and Staff Roster, Medication Administration Report (MAR) for August 2023 and for May and June 2024. Review C1’s file and obtained copies of Physician Order for month of August 2023. Interviews conducted with Administrator, Staff #1 (S1) and Staff # 2 (S2)

Continue 9099C
Substantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Nune Margaryan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20240607093619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: TOP CHOICE HOMES
FACILITY NUMBER: 198603320
VISIT DATE: 06/20/2024
NARRATIVE
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Allegation: Staff mismanaged client's medication. On 08/24/2023, it was discovered that C1’s individual bubble pack / Individual packet medication is missing for the evening 08/25/2023. Staff found the missing bubble pack and it appears that the bubble pack / Individual packet date was altered, was whiteout and handwritten the date on it.
At the time of today’s visit interviewed Administrator stated, staff informed the Administrator that the 8/23/23 packet had separated from the sheet and was missing, so they administered medication from the packet dated 8/25/23 to ensure that C1 would not miss a prescribed dosage. Interviewed administrator and staff stated that staff began to look for the missing packet right away, knowing that the medication was there earlier. As the ELARC representative was leaving the facility, staff found the missing packet. The packet had fallen into the bottom of the drawer in which the medication is stored. The representative informed the staff to just email a picture of the packet to her. The representative also informed staff that the packet should have the correct date on it. Staff had interpreted that to mean change the date to represent the date medication is to be given. Therefore, staff used white out to put the correct date on the medication packet. S1 whited out 8/23/23 and used a pen to write 8/25/23 on the single packet of medication.

Based on interviews conducted and document review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiency is being cited according to California Code of Regulations, Title 22. See LIC 9099D.



An exit interview was conducted with Horace Hall. A copy of the report and appeal rights were issued.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Nune Margaryan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20240607093619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: TOP CHOICE HOMES
FACILITY NUMBER: 198603320
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2024
Section Cited
CCR
80075(k)(4)
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Health Related Services.(k) The following requirements shall apply to medications which are centrally stored:(4)No person other than the dispensing pharmacist shall alter a prescription label.
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A mandatory 4 hour Medication Training Course will be attended by all employees. This course will be provided by Community Training Connections.
A certificate of completion will be given to all attendees. A sign in sheet will be provided to ELARC and CCLD / LPA as proof of training.
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This requirement is not met as evidenced by. Based on LPA interview and document / photos review, licensee failed to ensure that the prescription label issued by the pharmacy was not altered by any staff. This poses a potential health and safety risk to the client in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Nune Margaryan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
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