198603328-1-6-2026-28-AS-LHIS-DQ6MS6-20260109085122

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603328
Report Date: 01/06/2026
Date Signed: 01/06/2026 02:52:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator Alberto Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251231103626

FACILITY NAME:	A FAITHFUL HOME OF COVINA		FACILITY NUMBER:	198603328
ADMINISTRATOR:	DUONG, THANG		FACILITY TYPE:	740
ADDRESS:	1084 W GROVECENTER ST.		TELEPHONE:	(626) 244-9999
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	6	CENSUS: 4	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	10:25 AM
MET WITH:	Glenn Oriemo, House Manager		TIME COMPLETED:	02:54 PM

ALLEGATION(S):

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Resident not accorded privacy by staff during telephone conversations
Facility refused to accept resident back after hospitalization
Staff not observing residents for changes in condition

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alberto Lopez made an unannounced complaint visit to investigate the above allegations. LPA met with lead House Manager Glenn Oriemo and discussed the purpose of the visit.

The investigation consisted of LPA reviewing and obtaining copies of staff and resident rosters, R1 Physicians Report, R1 discharge paperwork dated 12/28/2025, R1 face sheet and other pertinent documents, Interviewing three (3) staff (S#1 – S#3) and three (3) residents (R#1 – R#3).

The investigation revealed allegation: Resident not accorded privacy by staff during telephone conversations. It is alleged that staff are not providing privacy to residents and listen to their phone conversations.
LPA interviewed three (3) staff, and all three (3) staff denied the allegation. One staff member stated they are too busy to listen to residents’ conversations. LPA interviewed three (3) residents and two (2) of the three (3) residents could not corroborate the allegation. One (1) resident stated resident just knows staff are listening but provided no evidence. There is not enough evidence to substantiate this allegation. (continued)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20251231103626

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: A FAITHFUL HOME OF COVINA	FACILITY NUMBER: 198603328
	VISIT DATE: 01/06/2026

NARRATIVE

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(continued from 9099)
Allegation: Facility refused to accept resident back after hospitalization. It is alleged that on 12/28/2025 at around 1:00am, resident was brought back to facility by hospital transportation and was refused entry into the home. LPA interviewed three (3) staff, and all three (3) staff denied the allegation. All three staff stated that resident was allowed to come into the home. LPA interviewed three (3) residents, and all three (3) residents could not corroborate the allegation. R1 stated R1 was allowed entry when R1 arrived from hospital. R3 stated R3 was awoken when R1 arrived because R1 was being loud. R3 stated it was around 1:00am when resident arrived and allowed entry. There is not enough evidence to substantiate this allegation.
Allegation: Staff not observing residents for changes in condition. It is alleged that staff are not checking in on resident to observe changes in conditions. LPA interviewed three (3) staff, and all three (3) staff denied the allegation. Staff stated that they do check on residents and if residents need assistance, they can push the call button to get help. LPA interviewed three (3) residents and two (2) of three (3) residents could not corroborate the allegation. One (1) resident stated that staff do not check on resident but did not provide witness, evidence or the change of condition to support this allegation. LPA observed staff providing care to residents during visit. One resident stated staff are always checking on residents. There is not enough evidence to substantiate this allegation.
Based on statements, interviews conducted with staff, residents, review of resident's file and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview was held, and a copy of this report was provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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