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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603330
Report Date: 08/26/2025
Date Signed: 08/26/2025 10:37:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2024 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20240216083617
FACILITY NAME:GARDEN SILVER TOWNFACILITY NUMBER:
198603330
ADMINISTRATOR:KIM, STEVEFACILITY TYPE:
740
ADDRESS:2830 FRANCIS AVETELEPHONE:
(213) 384-7305
CITY:LOS ANGELESSTATE: CAZIP CODE:
90005
CAPACITY:72CENSUS: DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Steve Kim - LicenseeTIME COMPLETED:
11:13 AM
ALLEGATION(S):
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The facility only admits residents based on race.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent complaint visit to address the allegation listed above. LPA was met with Steve Kim, Administrator of the facility, and was granted entrance.

The investigation consisted of the following: During the initial visit conducted on 2/23/2024, LPAs Erik Zaragoza, Daniel Konishi, and Christian Gutierrez obtained staff and resident rosters, conducted a tour of the facility interviewed Residents #1 – 6 (R1 – R6), Staff #1 – 4 (S1 – S4), and obtained the resident file for Resident #7 (R7). Since the initial visit LPA interviewed Residents #8-9 (R8 – R9), and Staff #5 (S5). LPA attempted to interview R7, however they were not available to be interviewed. During today’s visit, LPA will deliver the findings of the investigation.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20240216083617
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: GARDEN SILVER TOWN
FACILITY NUMBER: 198603330
VISIT DATE: 08/26/2025
NARRATIVE
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The investigation revealed the following: Regarding the allegation that “The facility only admits residents based on race," it is alleged that the facility only admits Korean applicants into the facility and refuses to admit any applicants who are of non-Korean descent. During interviews with the staff of the facility, none of them corroborated the allegation that they reject people applying for admission into their facility based on race. One of the staff interviewed, S1, explained that they have admitted non-Korean residents into the facility in the past, and additionally they currently employ one (1) staff member who is not Korean. S1 further explained that the facility is open to admitting any applicant regardless of their ethnic background, and that they have admitted black and Hispanic residents in the past. During an interview with S2, who assists in the admissions process for the facility, they stated that individuals from any ethnic background are welcome to apply for admission into the facility. S2 also stated that if a non-Korean applicant was seeking admission into the facility, they would not turn the applicant away. S2 also added that they would also offer accommodations to the resident if they wished to proceed with admission, including offering alternative meals to the predominantly Korean dishes that are served at the facility. During interviews with the residents, none of them corroborated the allegation that they believe the staff discriminate against non-Korean applicants based on their race. None of the residents interviewed stated that they believe the facility staff uses race as a factor in whether or not they will admit an individual into the facility. One of the residents interviewed stated that it does not matter if an applicant is Korean, Hispanic, or of any other race, the staff does not discriminate against anyone seeking admission into the facility, and they do not treat anyone differently because of their ethnic background either. During record review of the last non-Korean resident’s file, R7, LPA confirmed that this former resident was of non-Korean descent. LPA also determined that the facility currently employs a staff member who is of non-Korean descent as well.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2