198603334-7-9-2026-11-AS-EMAZ-DW8P23-20260722105515

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603334
Report Date: 07/09/2026
Date Signed: 07/09/2026 04:20:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Perry Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260702150703

FACILITY NAME:	ROSEVIEW TERRACE		FACILITY NUMBER:	198603334
ADMINISTRATOR:	CHAVEZ, KAREN		FACILITY TYPE:	735
ADDRESS:	15607 S VISALIA AVE		TELEPHONE:	(310) 327-5660
CITY:	COMPTON	STATE: CA	ZIP CODE:	90220
CAPACITY:	6	CENSUS: 4	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Karen Chavez		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff abandoned residents.

INVESTIGATION FINDINGS:

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On 7/09/26, at 2:00pm, the department conducted an initial complaint visit to the facility and was greeted by Karen Chavez, Administrator. The department explained the purpose of this visit was to gather information about the complaint, gather facility files, interview staff and clients, and deliver findings for the allegation mentioned above.

The investigation consisted of the following: The department investigated the allegation mentioned in this complaint and conducted interviews with staff (S1-S4) and attempted to interview clients (C1-C4). Due to cognitive difficulties the clients were not able to participate fully in the interview process. The department received the following documents: Resident Roster (Date: 07/09/2026) and Personnel Report (Dated: 07/09/2026) from the facility.

Report Continued On LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260702150703

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ROSEVIEW TERRACE	FACILITY NUMBER: 198603334
	VISIT DATE: 07/09/2026

NARRATIVE

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The investigation revealed the following: Allegation#1- Staff abandoned residents.

The details of the complaint allege that facility staff left clients unattended on July 2, 2026. It was reported that a staff member was not relieved from their work shift and was planning on leaving the clients unattended. On 7/09/2026, from 2:00pm-4:00pm, the department interviewed staff (S1-S4) and attempted to interview clients (C1-C4). Due to cognitive difficulties the clients were not able to participate fully in the interview process. 4 of 4 staff denied the allegation Staff abandoned residents. All staff stated that they have never left the clients without supervision. Staff stated that there was coverage to take care of the clients on July 2, 2026, and no one left them alone.

The department reviewed the staff schedule for July 1, 2026, through July 2, 2026, and observed that a staff member was scheduled for each shift. The department interviewed staff members that were scheduled and found that each person worked there shift and the clients were not left alone. The department also reviewed a case management visit conducted on July 2, 2026, by Community Care Licensing Division, and observed that the department responded to a call that clients were left alone. The department came to the facility and conducted a health and safety check and found that staff were available as well as four clients in care. The department did not observe any immediate health and safety issues on the visit.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that Staff abandoned residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were found and no citations were issued for this complaint investigation.

An exit interview was conducted with Karen Chavez, Administrator, and a hard copy of this Complaint Investigation Report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Perry Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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