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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603365
Report Date: 12/09/2025
Date Signed: 12/09/2025 12:42:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Christian Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251201115102
FACILITY NAME:CASA DEL CORAZON ALEGRE, INC.FACILITY NUMBER:
198603365
ADMINISTRATOR:LOMEDA, RONAFACILITY TYPE:
740
ADDRESS:8515 RAVILLER DR.TELEPHONE:
(562) 291-1451
CITY:DOWNEYSTATE: CAZIP CODE:
90240
CAPACITY:6CENSUS: 5DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
08:43 AM
MET WITH:Melchora Naron CaregiverTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility is in disrepair
Staff left dangerous item accessible to residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Caregiver Melchora Naron and explained the reason for today’s visit. Administrator Rona Lomeda arrived shortly.

The investigation consisted of the following: During the initial visit conducted on 12/04/2025 LPA Gutierrez requested and obtained copies of staff roster, resident roster, R1’s face sheet, physicians report, hospital records, special incident report and family statement. LPA toured the inside of home and backyard. On todays visit LPA Gutierrez interviewed Administrator, staff 1-staff 2 (S1-S2), residents 1 – residents 4 (R1-R4) and delivered findings.

SEE 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 28-AS-20251201115102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: CASA DEL CORAZON ALEGRE, INC.
FACILITY NUMBER: 198603365
VISIT DATE: 12/09/2025
NARRATIVE
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In regard to the allegation “Facility is in disrepair”, it is alleged that facility has a broken towel rack in resident’s restroom along with a shopping cart with trash bags in back yard. During interviews with Administrator and staff three (3) out of three (3) acknowledged that towel rack was broken and that there was a shopping cart in backyard. Administrator stated that the towel rack had just recently broke due to residents grabbing rack and it would be repaired. Administrator also stated that she has called someone to remove shopping cart. During interviews with residents Four (4) out of four (4) residents stated that the facility is clean and not in disrepair. During tour of facility LPA Gutierrez observed a broken towel rack in resident’s restroom along with a shopping cart in backyard.

In regard to the allegation “Staff left dangerous item accessible to residents in care” it is alleged that there was a cleaver knife in the backyard. During interviews with Administrator and staff two (2) out of three (3) acknowledged there was a meat cleaver knife left in the backyard by staff. S2 stated that he/she was cutting branches from trees and vegetables from the garden and left it out accidentally. During interviews with residents three (3) out of four (4) residents stated that they have not seen any dangerous items accessible to residents. During tour of facility LPA observed a meat cleaver knife in backyard left on a bench accessible to residents.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code. An exit interview was conducted, and a copy of this report was given emailed to Rona Lomeda due to printer problems.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Christian Gutierrez
COMPLAINT CONTROL NUMBER: 28-AS-20251201115102

FACILITY NAME:CASA DEL CORAZON ALEGRE, INC.FACILITY NUMBER:
198603365
ADMINISTRATOR:LOMEDA, RONAFACILITY TYPE:
740
ADDRESS:8515 RAVILLER DR.TELEPHONE:
(562) 291-1451
CITY:DOWNEYSTATE: CAZIP CODE:
90240
CAPACITY:6CENSUS: 5DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
08:43 AM
MET WITH:Melchora Naron CaregiverTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
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8
9
Staff left resident in soiled diapers for an extended period of time
Staff handles resident roughly
Staff do not ensure resident's bed was in good condition
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
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9
10
11
12
13
Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Caregiver Melchora Naron and explained the reason for today’s visit. Administrator Rona Lomeda arrived shortly.

The investigation consisted of the following: During the initial visit conducted on 12/04/2025 LPA Gutierrez requested and obtained copies of staff roster, resident roster, R1’s face sheet, physicians report, hospital records, special incident report and family statement. LPA toured the inside of home and backyard. On todays visit LPA Gutierrez interviewed Administrator, staff 1-staff 2 (S1-S2), residents 1 – residents 4 (R1-R4) and delivered findings.

See LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 28-AS-20251201115102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: CASA DEL CORAZON ALEGRE, INC.
FACILITY NUMBER: 198603365
VISIT DATE: 12/09/2025
NARRATIVE
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In regard to the allegation “Staff left resident in soiled diapers for an extended period of time”, it is alleged that resident was left with extremely soiled diapers. During interviews with Administrator and staff three (3) out of three (3) stated that they have never left residents in soiled diapers. Staff stated that residents are checked every two hours or every time they go to the bathroom to ensure that they are clean. During interviews with residents three (3) out of four (4) residents stated that they have never been left in soiled diapers. R4 was confused about the question. LPA observed enough supply of incontinence care supplies for residents in care.

In regard to the allegation “Staff handles resident roughly”, it is alleged that staff touched resident on shoulder and hit them with trash bags. During interviews with Administrator and staff three (3) out of three (3) stated that they have never been rough with residents and all denied ever hitting anyone with trash bags. During interviews with residents four (4) out of four (4) residents stated that staff is nice to them and have not handed them in a rough manner.

In regard to the allegation” Staff do not ensure resident's bed was in good condition”, it is alleged that resident’s bedframe was extremely loose. During interviews with Administrator and staff three (3) out of three (3) staff stated that all beds are in good condition with no loose bolts. Administrator stated that all the beds are new, and facility even has extra beds if something were to happen to the ones residents have. During interviews with residents two (2) out of four (4) residents stated they have had no problems with their beds. LPA Gutierrez checked all residents’ bedrooms, and all beds were in good condition and were not loose.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was sent to Rona Lomeda by email due to LPA printer problems.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 28-AS-20251201115102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: CASA DEL CORAZON ALEGRE, INC.
FACILITY NUMBER: 198603365
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/10/2025
Section Cited
CCR
87309(a)
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87309 Storage Space and Access
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage.


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Staff removed meat cleaver knife at time of visit. Administrator will conduct training with all staff on section 87309(a) and submit to LPA by POC due date.
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Based on observations and interviews facility left meat cleaver knife accessible to residents in care in backyard on bench which poses an immediate risk to the health, safety, and personal rights of the persons in care.

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Type B
12/16/2025
Section Cited
CCR
87303(a)
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87303 Maintenance and Operation
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

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LPA observed broken towel rack fixed at time of visit. Administrator has scheduled a pick up for shopping cart and will send LPA pictures once removed by POC due date.
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Based on observation facility had broken towel rack and shopping cart in backyard which posed a potential Health, Safety or Personal Rights risk to residents in care,.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5