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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603389
Report Date: 12/18/2025
Date Signed: 12/18/2025 02:18:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251103184927
FACILITY NAME:RHEMA CARE GROUP LLC IVFACILITY NUMBER:
198603389
ADMINISTRATOR:NWAKA, KALUFACILITY TYPE:
735
ADDRESS:1533 GREENPORT AVETELEPHONE:
(626) 364-7133
CITY:ROWLAND HEIGHTSSTATE: CAZIP CODE:
91748
CAPACITY:4CENSUS: 4DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Chukwuka Mokogwu, AdministratorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff engaged in a physical altercation with a client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a follow-up visit to deliver findings for the allegation above. LPA met with Administrator Chukwuku Mokogwu and explained the purpose of the visit.

On 11/10/25, LPA Chan conducted the initial visit and obtained copies of the staff roster, client roster, and documents for Client #1. Interviews were held with the administrator, Staff #1-#4, and two clients. Additional interviews were conducted via telephone with staff and clients.

The investigation revealed the following:
Allegation – Staff engaged in a physical altercation with the client. It is alleged that Staff #1 (S1) held Client #1’s (C1) shirt and tried to choke client. LPA conducted interviews with a total of seven staff and four clients. Staff stated they immediately went to the scene when they heard C1 yelling in the hallway. Staff saw C1 attacking S1 and was very upset. Staff on duty tried to redirect C1 but was unsuccessful.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251103184927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RHEMA CARE GROUP LLC IV
FACILITY NUMBER: 198603389
VISIT DATE: 12/18/2025
NARRATIVE
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At the same time, another client stepped in and grabbed C1 from behind to calm C1 down, allowing S1 to escape. Staff stated they did not see S1 restraining/holding onto C1, choking the client, or striking back. S1 denied holding C1’s shirt or trying to choke the client. Other staff interviewed have not seen S1 or any staff being physically or verbally aggressive toward the clients.

LPA interviewed four (4) clients. C1 admitted to fabricating the statement that S1 was choking C1 during an altercation and that another client instructed C1 to make that statement to earn some money. C1 informed LPA that C1 was having a rough day and attacked S1 in the hallway. S1 held onto C1’s shirt while trying to calm the client down but never choked C1. C1 stated another client held C1 from behind to stop the attack, and S1 was able to escape at that time. One of the clients, who witnessed part of the incident, did not see S1 attacking or trying to choke C1. The other client, who assisted in holding C1 back, reported the opposite in that S1 was attacking C1 while the other staff just watched. However, none of the clients stated that S1 or any staff have ever laid hands on them or shown any form of abuse. LPA also interviewed the San Gabriel/Pomona Regional Center representative and confirmed that C1 admitted to making the false statement.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
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