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32 | The complainant alleges that Resident (R1) stated that staff is not providing adequate supervision. According to the complainant, RP spoke to the Administrator who confirmed that a staff member recently reported to him that the alleged resident was seen going to other residents’ rooms. RP asked what steps the facility was taking to keep other residents safe and the administrator stated that the alleged resident will be evicted from the facility.
LPA Nwaokoro reviews residents’ documents and interview residents and staffs and the following was revealed:
Resident 1-5 (R1- R5) were interviewed and revealed the following: R1 stated that they get their medications at the right time, but R1’s issue now is the food, “The food was tasty before, not now”. “Their soup is not sweet and chicken not spicy”. R2 stated that the facility provides adequate supervision, stating that “it is easy to access staff in the facility”. R3 also affirmed that the facility provides adequate supervision however, R3 concern is the food, “Too much chicken, they can add Hotdog and Hamburger to the menu”. R4 responded that their needs are met and R4 do not have concern with caregiver’s supervision. R5 also confirms liking services provided by caregivers and not having any concerns with supervision.
Staff 1-5 (S1- S5) were interviewed and revealed the following: The Administrator stated that residents are supervised to the best of his ability, stating that staff are reminded to meet residents needs as these residents are their bosses, resident pay the facility and it’s the responsibility of the facility to ensure residents safety. On allegation that food is not tasty, the administrator acknowledged the concern and stated that efforts are on to hire new cooks and to make changes in resident menu.
S1 said she has worked in the facility for three years, the only time caregivers have issues with residents is during shift transfer, a resident maybe waiting, but after shift transfer, caregivers ensure all resident’s needs are met. S2 denied the allegation that staff do not provide adequate supervision, stating that “if caregivers are busy, the med tech attends to their needs.” S3 affirmed that caregivers try their best to keep residents happy and have not heard any resident complaining. S4 also affirmed that caregivers always assisted resident and ensure they are safe. S4 have not heard any resident complained of services rendered by caregivers. S5 is concerned about a resident that is aggressive towards staff. Apart from that, S5 stated that caregivers assist all the residents as quickly as possible.
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