198603402-9-11-2025-28-AS-DSIS-DM4TLG-20251003144932

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603402
Report Date: 09/11/2025
Date Signed: 09/11/2025 01:43:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Bennette Pena

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250910180017

FACILITY NAME:	RHEMA CARE GROUP LLC - HOLLY OAK DRIVE		FACILITY NUMBER:	198603402
ADMINISTRATOR:	IRHIA, BLESSING		FACILITY TYPE:	735
ADDRESS:	1820 E HOLLY OAK DRIVE		TELEPHONE:	(626) 426-5904
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91791
CAPACITY:	4	CENSUS: 4	DATE:	09/11/2025
		UNANNOUNCED	TIME BEGAN:	09:47 AM
MET WITH:	John Wilson-Ekaun - Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff are hitting resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Bennette Pena conducted the initial complaint investigation for the allegation listed above. LPA met with Petrolina Kanu, DSP I & II and Jackelyne Huizar-Juarez, DSP I & II and explained the purpose of the visit. At 11:15am, Administrator John Wilson-Ekaun and Angela Nwaka, Licensee arrived and assisted LPA with the investigation.

The investigation consisted of the following: LPA toured the facility and obtained a copy of the staff & client rosters and staff in-service training for abuse/zero tolerance policy. LPA reviewed and obtained files for Client #1 (C1) such as; Face sheet (ID and Emergency Info.), Physician’s report, Individual Program Plan (IPP) (07/10/2024), Daily notes (08/20/2025 - 09/10/2025) and Doctor's report (07/28/2025 and 08/25/2025) and San Gabriel Pomona Regional Center (SGPRC)'s findings and recommendation (dated 09/04/2025). LPA conducted phone interviews with Family member #1 (F1), Service Coordinator SGPRC (SC) and in-person interviews with Staff #1 (S1) - Staff #4 (S4) and Client #1 (C1) - Client #3 (C3). Client #4 (C4) was in the day program; therefore not interviewed. ****CONTINUED ON LIC 9099-C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250910180017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: RHEMA CARE GROUP LLC - HOLLY OAK DRIVE	FACILITY NUMBER: 198603402
	VISIT DATE: 09/11/2025

NARRATIVE

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The investigation revealed the following:

Allegation: “Staff are hitting resident.” It is alleged that staff members are still hitting C1 on the head, but no injuries have been reported. (4) out of (4) staff interviewed denied the allegation and stated they treat clients with dignity and respect. S1-S2 stated they conducted an internal investigation a few weeks ago about a similar allegation and placed one staff member on administrative leave pending the conclusion of the investigation. S1-S2 indicated they have not received any complaints from clients regarding being hit and have not been contacted by the police. All (4) staff interviewed stated they have not seen any injuries on C1. S1 indicated that C1 has been treated by a doctor in 07/28/2025 and 08/25/2025 and was prescribed a cream due to scalp abrasion as C1 had scabs on the head from scratching. All staff interviewed confirmed they are trained on abuse/zero tolerance policy and are aware not to hit clients. S1-S2 also indicated that C1 has a history of fabricating stories. Clients interviewed denied the allegation and stated they have never been hit by any staff and have not seen any staff hit any clients. C1 stated that the incident about the staff hitting them on the head was a lie. C2-C3 indicated that staff are nice to them and they feel safe in the home. Documents reviewed revealed that C1 has a history of fabricating stories. LPA did not observe any injuries or bruises on C1 during the visit. LPA did not observe any injuries or any type of bruising on C1. Regional Center's Service Coordinator stated they unsubstantiated a prior allegation that was similar to this and they will look into this new allegation. Based on LPA’s observations, interviews, and record reviews, there was not enough supportive evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to John Wilson-Ekaun, Administrator.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025

LIC9099 (FAS) - (06/04)

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