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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603402
Report Date: 09/20/2022
Date Signed: 09/20/2022 10:18:23 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2022 and conducted by Evaluator Christine Wong
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20220915161916
FACILITY NAME:RHEMA CARE GROUP LLC - HOLLY OAK DRIVEFACILITY NUMBER:
198603402
ADMINISTRATOR:IRHIA, BLESSINGFACILITY TYPE:
735
ADDRESS:1820 E HOLLY OAK DRIVETELEPHONE:
(626) 426-5904
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:4CENSUS: 2DATE:
09/20/2022
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Angela NwakaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff handled resident in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christine Wong conducted an initial 10 days complaint to investigate the above allegation. LPA met with DSP Joshua Ogugwa and explained the purpose of the visit. Shortly after, the house manger Angela Nwaka arrived and assisted with the visit.

The investigation consisted of the following: LPA interviewed the administrator via phone, house manager and three staff (S1-S3) and two clients (C2-C3) in the facility and client#1 (C1) via phone.

The investigation revealed of the following: In regard to the allegation "Staff handled resident in a rough manner", its alleged that staff forced the client to go inside of the facility by pushing the client inside of the facility door. LPA interviewed clients and reported all staff are nice to them and they were never being handled in a rough manner. C2 stated that only C1 was mean and pushed him, but he's no longer living in the facility anymore. All staff are treating the clients nicely.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Christine Yee
NAME OF LICENSING PROGRAM ANALYST: Christine Wong
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20220915161916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RHEMA CARE GROUP LLC - HOLLY OAK DRIVE
FACILITY NUMBER: 198603402
VISIT DATE: 09/20/2022
NARRATIVE
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LPA interviewed staff and all stated that no staff ever handled clients in a rough manner. All staff reported only client was mean to staff. All staff stated that C1 was very mean and harsh on staff and other clients. Staff reported C1 was a strong client and no one would be able to push or force C1 to do anything or being rough on C1. C1 would threat or destroy things in the facility. The administrator stated he had a discussion with the regional center and decided to placed C1 in the hotel until regional center finds a placement for him which is for the safety of other client and staff.

Based on the interviews conducted and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted. The copy of the report and appeal right was provided to the house manager Angela Nwaka.
NAME OF LICENSING PROGRAM MANAGER: Christine Yee
NAME OF LICENSING PROGRAM ANALYST: Christine Wong
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 09/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2