198603413-1-30-2026-31-AS-NMAN-DW3RX7-20260717132412

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603413
Report Date: 01/30/2026
Date Signed: 01/30/2026 05:00:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Antonia Alvizar-Ettima

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20251112164511

FACILITY NAME:	SAGE GLENDALE SENIOR LIVING		FACILITY NUMBER:	198603413
ADMINISTRATOR:	SMITH,ANGELA		FACILITY TYPE:	740
ADDRESS:	525 W ELK AVE		TELEPHONE:	(818) 245-6378
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91204
CAPACITY:	113	CENSUS: 74	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Lindsay Schroeder, Executive Director (ED)		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

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The facility elevator is in disrepair

INVESTIGATION FINDINGS:

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At 9:55a.m., Licensing Program Analyst (LPA) Antonia Alvizar-Ettima and Licensing Program Manager (LPM) Naira Margaryan conducted unannounced complaint visit to the facility to conduct additional investigation and resolve the above noted allegation.

The facility elevator is in disrepair
It was reported that one of the facility’s elevators has been out of service for several days. This is the second time in the past two months that the elevator has been in disrepair.
To investigate the allegation, during initial visit on 11/17/25, at approximately 10:10a.m., LPA requested and received copies of the facility resident and staff rosters. At 10:15a.m., LPA and ED conducted a physical plant walk-through. LPA interviewed Maintenance Director, ED and staff S#1-S#3 (S1-S3). LPA Alvizar-Ettima also request copies of Conveyance Permit, e-mails from the elevator company and other pertinent documents.
Cont. on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Antonia Alvizar-Ettima
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251112164511

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAGE GLENDALE SENIOR LIVING	FACILITY NUMBER: 198603413
	VISIT DATE: 01/30/2026

NARRATIVE

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Cont. from LIC 9099

At the time of this visit, between 1:30pm and 3:00pm LPA and LPM interviewed six (06) out of seventy-four (74) residents. Staff verified that one of the elevators was not working properly and they contacted the elevator company as soon as they noticed a problem. To fix the elevator, they needed to order some parts, and it was taking some time. Staff also revealed that they were using a second elevator trying to accommodate residents as much as possible.
Residents revealed that while one of the elevators was out of order, they were using a second elevator and it was taking too long for them to go downstairs, especially for mealtimes.
A review of facility records previously gathered at the facility verified that the tissue with the elevator was addressed immediately. However, facility has no control over the time frame that is required to fix the elevator.
Overall investigation revealed that although one of the elevators was out of order there was a second elevator that they were using to assist residents. Therefore, based on interviews observation and record review, the allegation is unsubstantiated at this time.

Exit interview conducted. Copy of this report was provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Antonia Alvizar-Ettima
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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