198603413-7-15-2026-31-AS-TAGD-DW3QH7-20260717121041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603413
Report Date: 07/15/2026
Date Signed: 07/15/2026 12:16:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260709134135

FACILITY NAME:	SAGE GLENDALE SENIOR LIVING		FACILITY NUMBER:	198603413
ADMINISTRATOR:	LINDSAY SCHROEDER		FACILITY TYPE:	740
ADDRESS:	525 W ELK AVE		TELEPHONE:	(818) 245-6378
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91204
CAPACITY:	113	CENSUS: 84	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	06:59 AM
MET WITH:	Lindsay Schroeder, Executive Director		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff do not provide adequate food service to residents
Staff do not respond to resident calling for help
Staff do not prevent loud noises from the elevator
Staff refuses to assist resident with wheelchair
Staff speaks disrespectfully to residents

INVESTIGATION FINDINGS:

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On 07/15/26, at 8:06am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Lindsay Schroeder, Executive Director. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 07/15/26, LPA Saucedo asked for the census, staff, and resident rosters. On 07/15/26, at 8:25am, LPA Saucedo conducted a physical tour, interviewed staff, residents and delivered findings.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260709134135

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAGE GLENDALE SENIOR LIVING	FACILITY NUMBER: 198603413
	VISIT DATE: 07/15/2026

NARRATIVE

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Regarding the allegation: Staff do not provide adequate food service to residents. It is alleged that resident #1 (R1) is not getting steak and salmon but instead diner food. During LPA’s interview with R1, R1 confirmed that they are not getting steak and salmon everyday but they are getting food like “Denny’s”. R1 also mentioned that they are being charged services to have their food delivered to their room. LPA asked R1 if they are getting their three (3) meals a day and snacks and R1 stated, “yes.” LPA asked R1 if they are bedridden and R1 confirmed they have an electric wheelchair and non-ambulartory but rather the food be delivered to their room. During LPA’s interview with staff #1 (S1) and staff #2 (S2) they confirmed that R1 is part of the “Master Care Program” that helps provide R1 with finances to their meals but do not pay for R1's food delivered to their room so R1 would have to pay for that out of pocket. During LPA’s physical tour/observation of the food menu, LPA confirmed the food menu of Hot or Cold Cereal, Sausage Country Gravy and Biscuits, Bacon with Fresh Fruit and Coffee, Water, Milk and/or Juice. LPA took a picture of the food menu. LPA interviewed seven (7) additional residents that confirmed they do not have an issue with the food that is being provided at the above facility. Therefore, based on the interviews conducted and LPA’s observation of the food menu the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not respond to resident calling for help. It is alleged that resident #1 (R1) heard another resident yelling and when they pressed their pendant alarm the staff that responded told them not to worry about the other resident yelling. During LPA's interview with Resident #1 (R1), R1 confirmed that when they do press their pendant the staff respond. R1 stated I pressed my pendant in my room for someone else that I heard yelling. During LPA’s interview with three (3) staff they confirmed that all residents have their own pendants and if anyone needs help they can press their pendant and they will get help. During LPA’s physical tour, LPA observed residents being helped in their room and in the dining hall. LPA pressed two (2) pendants of two (2) residents and staff responded. LPA interviewed seven (7) additional residents that confirmed when they press their pendants and/or call for help staff do respond to them. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

LIC 9099C-continued

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260709134135

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAGE GLENDALE SENIOR LIVING	FACILITY NUMBER: 198603413
	VISIT DATE: 07/15/2026

NARRATIVE

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Regarding the allegation: Staff do not prevent loud noises from the elevator. It is alleged that the elevators are making a “boom-bang” noise. During LPA’s interview with R1, LPA asked R1 if the elevators are close to their room and R1 stated, “yes.” R1 also stated to LPA that the elevator makes noise sometimes not always. During LPA's physical tour, LPA did not hear any loud noises coming from the elevators. During LPA’s interview with three (3) staff they confirmed that the elevator is near R1's room but there is no loud noise coming from the elevators. LPA interviewed seven (7) additional residents that confirmed the elevators have not been making any loud noises. Therefore, based on the interviews conducted and LPA’s physical tour of the elevator the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff refuses to assist resident with wheelchair. It is alleged that staff did not help Resident #1 (R1) with their wheelchair. During LPA’s interview with R1, R1 confirmed that they needed help adjusting their wheelchair, but staff did not want to help them. LPA asked R1 if the wheelchair was electric or manual and R1 stated, “electric which was given to them by a family member.” LPA asked R1 what did the staff not help them with and R1 stated, “I needed the wheelchair adjusted to fit my body properly but the staff refused to touch the wheelchair.” During LPA’s interview with three (3) staff they confirmed that R1 was demanding their wheelchair to be fixed but no one in the facility can do that for R1 because it is a liability. Furthermore, one (1) staff out of the three (3) staff interviewed confirmed that R1 wanted them to fix their wheelchair but their response to R1 was that “I can only charge the wheelchair for you or if you have a manual wheelchair and I can help to escort you but otherwise I cannot fix it.” During LPA’s physical tour of R1's room and R1's interview, R1 observed R1 to have an electric wheelchair. Therefore, based on the interviews conducted and observation of R1's electric wheelchair the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff speaks disrespectfully to residents. It is alleged that staff speak rude to resident #1 (R1). During LPA’s interview with R1, R1 stated that one (1) of the staff speak rude to them and do not help them with their wheelchair. During LPA’s interview with three (3) staff they confirmed that R1 has been the one that has been rude to the caregivers and housekeepers. During LPA’s physical tour, LPA did not observe any staff being disrespecful to any of the residents. In addition, LPA interviewed seven (7) additional residents that confirmed staff speak to them with respect and have no issues with staff. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Executive Director.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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