198603413-7-15-2026-31-AS-TAGD-DW3QNJ-20260717121912

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603413
Report Date: 07/15/2026
Date Signed: 07/15/2026 11:00:30 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260710110129

FACILITY NAME:	SAGE GLENDALE SENIOR LIVING		FACILITY NUMBER:	198603413
ADMINISTRATOR:	LINDSAY SCHROEDER		FACILITY TYPE:	740
ADDRESS:	525 W ELK AVE		TELEPHONE:	(818) 245-6378
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91204
CAPACITY:	113	CENSUS: 84	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	09:13 AM
MET WITH:	Lindsay Schroeder, Executive Director		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff are not providing residents with a refund

INVESTIGATION FINDINGS:

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On 07/15/26, at 8:06am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Lindsay Schroeder, Executive Director. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 07/15/26, LPA Saucedo asked for the census, staff, and resident rosters. On 07/15/26, at 8:25am, LPA Saucedo conducted a physical tour, interviewed staff and delivered findings.

LIC 9099C-continued

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260710110129

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAGE GLENDALE SENIOR LIVING	FACILITY NUMBER: 198603413
	VISIT DATE: 07/15/2026

NARRATIVE

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Regarding the allegation: Staff are not providing residents with a refund. It is alleged that Resident #1 (R1) has not received their community fee refund. During LPA's interview with R1's spouse they stated that themselves and their spouse moved into the community in March of 2026 with a community fee of $6,595.00 and moved out in May of 2026 and a portion of that community fee is owed back to them. During LPA's interview with Staff #1 (S1) they did confirm that a refund is owed to R1 and their spouse in the amount of 60% of the community fee portion of $6595.00. LPA obtained R1's and their spouse's Admission Agreement which confirms the community fee of $6595.00, the move in date of 03/12/26 and move out date of 05/03/26. Furthermore, page 10 of 29 Admission Agreement of the above facility confirms that during the second month of residency, the person(s) will be entitled to a refund of sixty (60%) of the balance after a fee of five hundred dollars (500) is deducted. Therefore, based on the interviews conducted and the Admission Agreement received the allegation(s) is SUBSTANTIATED at this time.

An exit interview was conducted, citation(s) were issued, an appeals right was provided and a copy of this report was given to the Executive Director.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260710110129

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAGE GLENDALE SENIOR LIVING	FACILITY NUMBER: 198603413
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/15/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/29/2026 Section Cited CCR 87507(g)(5)(E)(2)(b)	1 2 3 4 5 6 7	87507(g)(5)(E)(2)(b) Admission Agreements...shall be refunded to an applicant, resident, or the applicant/resident’s representative in the following manner:b. A refund of at least 60 percent of the preadmission fee in excess of $500 shall be provided if the resident leaves the facility for any reason during the second month of residency. This requirement is not met by:	1 2 3 4 5 6 7	The Licensee/Administrator confirmed that R1/R1's spouse is owed a community fee refund and has completed the request today-07/15/26. Therefore, the POC is cleared on today's visit.
	8 9 10 11 12 13 14	Based on observation the licensee did not comply with the section cited above in that R1/R1's spouse did not get a portion of their community fee refunded to them which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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