198603436-5-9-2023-28-AS-RORN-CRWV2P-20230517160328

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 05/09/2023
Date Signed: 05/09/2023 01:06:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2023 and conducted by Evaluator Elizabeth Irra

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230206102033

FACILITY NAME:	HIGHPOINTE CARE - FRENCH LANE		FACILITY NUMBER:	198603436
ADMINISTRATOR:	STEWART, REUBEN		FACILITY TYPE:	735
ADDRESS:	430 FRENCH LN.		TELEPHONE:	(562) 682-0946
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	4	CENSUS: 4	DATE:	05/09/2023
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Ekundayo Daniel Aleburu (Assistant Administrator)		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Staff handled client in a rough manner.
Staff not treating client with dignity and respect.
Staff listen to client's phone conversations.
Staff encourage other clients to intimidate a client in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elizabeth Irra conducted a subsequent visit to deliver findings for the above allegations. LPA met with Ekundayo Daniel Aleburu (Assistant Administrator) and discussed the purpose of today’s visit.

On 02/14/2023, LPA Irra conducted the initial 10-day complaint visit. During this visit, LPA obtained a copy of the staff roster, client roster, reviewed client for Client #1 (C-1) and obtained relevant documentation. LPA interviewed Staff #1 (S-1) and Client #1 (C-1). LPA was unable to interview Client #2 (C-2) as C-2 was at school during this visit. Staff #2 (S-2) and Staff #3 (S-3) were not present during this visit. LPA obtained contact information for S-2 and S-3. LPA subsequently interviewed C-2, S-2 and S-3. C-3 and C-4 recently moved into this facility.

Refer to LIC 9099C for the continuation of this report.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 05/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230206102033

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE	FACILITY NUMBER: 198603436
	VISIT DATE: 05/09/2023

NARRATIVE

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Allegation: Staff handled client in a rough manner. Staff interviews revealed that staff do not handle clients in a rough manner. Interviewed staff indicated there is no intimidation, no threats, no bullying nor physical grabbing (including digging nails onto arms). Interviewed staff indicated they are trained on zero tolerance, mandated reporting and client rights. (1) out of (2) clients indicated staff do not intimidate, threaten, bully nor physically grab clients (including digging nails onto arms). Interviews conducted do not corroborate this allegation.

Allegation: Staff not treating client with dignity and respect. Staff interviews revealed that staff treat clients with dignity and respect. Interviewed staff indicated they do not scream, bully nor threaten anyone. Interviewed staff indicated they are trained on zero tolerance, mandated reporting and client rights. (1) out of (2) clients indicated staff treat them with dignity and respect. (1) out of (2) clients indicated staff do not scream, bully nor threaten anyone. Interviews conducted do not corroborate this allegation.

Allegation: Staff listen to client's phone conversations. Staff interviews revealed staff do not listen to client’s phone conversations. Interviewed staff indicated C-1 utilizes C-1’s tablet for phone calls and C-2 utilizes C-2’s cell phone for phone calls. Interviewed staff indicated both C-1 and C-2 use their devices for phone calls in private. Interviewed staff indicated the facility has a phone that clients can use in private as well. C-1 confirmed C-1 uses the tablet for phone calls in private. C-2 confirmed C-2 uses their cell phone for phone calls in private. (1) out of (2) interviewed clients indicated staff do not listen to client’s phone conversations. Interviews conducted do not corroborate this allegation.

Allegation: Staff encourage other clients to intimidate a client in care. Staff interviews revealed staff do not intimidate clients. Interviewed staff indicated they have not received any complaint/concerns in regards to clients being “intimidated”. (1) out of (2) interview clients indicated staff do not intimidate clients. (1) out of (2) interviewed clients was unable to provide instances when staff intimidated clients. Interviews conducted do not corroborate this allegation.

Based on record review and interviews conducted the findings indicate, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are UNSUBSTANTIATED.

An exit interview conducted, appeal rights and a copy of this report was provided to Ekundayo Daniel Aleburu (Assistant Administrator)

NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 05/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2023

LIC9099 (FAS) - (06/04)

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