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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 01/17/2025
Date Signed: 01/17/2025 09:59:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2024 and conducted by Evaluator Elizabeth Irra
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20241211092728
FACILITY NAME:HIGHPOINTE CARE - FRENCH LANEFACILITY NUMBER:
198603436
ADMINISTRATOR:STEWART, REUBENFACILITY TYPE:
735
ADDRESS:430 FRENCH LN.TELEPHONE:
(562) 682-0946
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:4CENSUS: 4DATE:
01/17/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Obulu Awele and Adeniran "Julius" Jose TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff spoke to client in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elizabeth Irra conducted a subsequent visit to investigate the above allegation. LPA met with Obulu Awele and discussed the purpose of today's visit. Julius Jose (House Manager) arrived at approximately 9:10 A.M..

On 12/16/24, LPA conducted the initial visit. During this visit, LPA obtained the staff and client rosters, interviewed Client #1(C-1) and Client #2 (C-2), interviewed Staff #1 (S-1), reviewed Client #1's (C-1s) file and obtained relevant documentation. LPA attempted to interview Client #3 (C-3) and C-3 refused to be interviewed. LPA was unable to interview Client #4 (C-4) as C-4 was not present at the time of this visit.

During the course of this investigation, LPA was successful in interviewing Client #4 (C-4) and Staff #2 (S-2) through Staff #4 (S-4). LPA also made contact with San Gabriel Pomona Regional Center and Pomona Police Department. LPA attempted to contact C-1’s family member and was unsuccessful. ***Refer to LIC 9099C for the continuation of this report.***
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20241211092728
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE
FACILITY NUMBER: 198603436
VISIT DATE: 01/17/2025
NARRATIVE
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Allegation : Staff spoke to client in an inappropriate manner. It has been alleged that S-1 was yelling at C-1 and making fun of C-1 and C-1’s family. Interviewed staff indicated that they have not witnessed nor received any complaints from anyone regarding staff (including S-1) yelling at clients (including C-1) nor making fun of clients and/or the clients’ families. Staff interviews revealed that staff are trained in mandated reporting, zero tolerance and client rights. Interviewed staff indicated that C-1 has a history of fabricating stories and that staff are monitoring, tracking and reporting this behavior to C-1’s behaviorist. (2) out of (3) client interviews revealed that they have not witnessed any staff (including S-1) yelling at clients (including C-1) nor making fun of clients and/or the clients’ families. (2) out of (3) client interviews revealed that clients do not have any concerns regarding this matter. Interviews do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview conducted, a copy of the Appeal Rights and this report was provided to Adeniran "Julius" Jose.
NAME OF LICENSING PROGRAM MANAGER: Tony Vasallo
NAME OF LICENSING PROGRAM ANALYST: Elizabeth Irra
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2