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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 02/10/2026
Date Signed: 02/10/2026 03:16:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2026 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260201235551
FACILITY NAME:HIGHPOINTE CARE - FRENCH LANEFACILITY NUMBER:
198603436
ADMINISTRATOR:STEWART, REUBENFACILITY TYPE:
735
ADDRESS:430 FRENCH LN.TELEPHONE:
(562) 682-0946
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:4CENSUS: 3DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Julius Jose, ManagerTIME COMPLETED:
02:26 PM
ALLEGATION(S):
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Client sustained multiple injuries due to staff neglect or physical abuse
Staff did not seek timely medical attention for a client
Staff did not provide adequate transportation for a client
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Alberto Lopez and Jewel Baptiste conducted the initial 10-day complaint visit. LPA met with Julius Jose, Manager, and discussed the purpose of today's visit.

LPAs interviewed four (4) staff S#1 -S#4, three (3) clients C#1 -#3, three (3) witness W#1 – W#3 obtained the staff and client rosters, C1 IPP, facility daily log, hospital discharge paperwork, two incident reports and photo of C1.

The investigation revealed regarding allegation: Client sustained multiple injuries due to staff neglect or physical abuse. It is alleged that client suffered a bruising under C1 left eye, swollen nose and scratch on C1 face and discoloration and scratch on C1 arm due to staff neglect or abuse.
(continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260201235551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE
FACILITY NUMBER: 198603436
VISIT DATE: 02/10/2026
NARRATIVE
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(continued from 9099)

LPAs interviewed four (4) staff, and all four (4) staff denied the allegation. LPA interviewed three (3) clients, and all three (3) clients could not corroborate the allegation. LPA interviewed three (3) witness and all three (3) witness stated that client arrived at day program on 01/30/2026 with a bruised nose and scratch on bridge of C1 nose. One witness stated that C1 sometimes arrives with scratches. Documentation reviewed shows that C1 has self-injurious behaviors that include banging head on wall or biting hand. C1 does not require 1:1 and spends most of the time in C1 room. Three (3) staff stated that client suffered injuries at the day program because the day program reported a fall to facility on 01/28/2026. The origin of the injuries cannot be determined and there is not enough evidence to support this allegation.

Allegation: Staff did not seek timely medical attention for a client. It is alleged that day program staff had asked facility to take C1 to hospital.

On 01/28/2026, day program reported to facility that C1 was having trouble walking and wanted to lay down. Day program reported that C1 had a fever of 102 degrees and notified home of the fever. Two (2) staff stated that client did not have a fever when C1 arrived from the day program. The facility measured C1 temperature at 95 degrees. W1 denied asking the home to pick C1 up. LPA asked staff at the day program why the day program did not take C1 to seek medical attention and all three (3) stated they did not believe is was necessary at the time. On 01/30/2026, C1 showed up with surgical mask on and when staff at day program removed the mask, staff noticed the injuries. On 01/31/2026 facility took C1 to hospital and was diagnosed with contusion to the nose. Hospital staff did not report suspected abuse or neglect. There is insufficient evidence to support this allegation.

(continued on 9099C)

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260201235551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE
FACILITY NUMBER: 198603436
VISIT DATE: 02/10/2026
NARRATIVE
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(Continued from 9099C)

Allegation: Staff did not provide adequate transportation for a client. It is alleged the day program instructed the home to pick C1 up early in the day, but the home did not pick C1 up. LPA interviewed four (4) staff, and all four staff denied the allegation. LPA interviewed three (3) clients and all three (3) could not corroborate the allegation. W1 denied asking the home to pick up C1 early. On 01/30/2026, W2 stated they asked the home to pick up C1 early and take C1 to doctor. LPA asked W2 why the day program did not take C1 to hospital. W2 stated that three (3) the day program did an assessment for C1, it was determined that C1 did not require immediate medical attention. On 01/30/2026 the facility took C1 to hospital and was diagnosed with contusion to the nose. Hospital staff did not report suspected abuse or neglect. There is not enough supportive evidence to substantiate this allegation.


Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, a copy of the Appeal Rights and this report was provided to Julius Jose, Manager.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3