198603436-4-16-2026-28-AS-WSHO-DTELX4-20260423090808

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 04/16/2026
Date Signed: 04/16/2026 11:22:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Blanca Gonzalez

COMPLAINT CONTROL NUMBER: 28-AS-20250814095323

FACILITY NAME:	HIGHPOINTE CARE - FRENCH LANE		FACILITY NUMBER:	198603436
ADMINISTRATOR:	STEWART, REUBEN		FACILITY TYPE:	735
ADDRESS:	430 FRENCH LN.		TELEPHONE:	(562) 682-0946
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	4	CENSUS: 3	DATE:	04/16/2026
		UNANNOUNCED	TIME BEGAN:	10:03 AM
MET WITH:	Bilikisu Jinadu, DSP		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff assaulted resident resulting in fractures.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced subsequent complaint investigation visit to deliver findings for the allegations above. LPA met with Bilikisu Jinadu, DSP and explained the reason for the visit.
The investigation consisted of the following: On 08/14/25 LPA Irra conducted an initial complaint investigation, conducted a tour of the building and grounds and did not observe any signs of neglect, abuse or other immediate health and safety threats. LPA Irra obtained a copy of the staff schedule and client roster, reviewed Client #1 (C-1's) file and obtained relevant documentation.
On 08/14/25 the Department interviewed staff #1-#4 (S1-S4), clients #1-#3 (C1-C3), two (2) San Gabriel/Pomona Regional Center Service Coordinators, Pomona Valley Hospital registered nurse, Pomona Valley Hospital Resident Physician, obtained copies of C1’s medical records, and Pomona Police Department Incident Report.
continued on LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 28-AS-20250814095323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE	FACILITY NUMBER: 198603436
	VISIT DATE: 04/16/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The investigation revealed the following: Regarding allegation “Staff assaulted resident resulting in fractures,” it was reported that a possible assault by staff resulted in C1 obtaining bilateral nasal fractures and a left maxillary central right lateral incisor avulsion. Based on file review and interviews conducted by the Department, there was insufficient evidence to prove that facility staff assaulted C1 which caused them to sustain nasal fractures and a laceration to the face while in care at the facility. C1 is nonverbal and was not able to answer the investigator’s questions. Interviews with S2, S4 and clients (C2-C3), they all stated they did not witness any physical abuse by S1 or any staff against C1 or any clients while in care. San Gabriel Regional Center Service Coordinators do not have a history of complaints against the facility or have cause for concern. S1 stated they walked into C1’s room and found C1 on the floor. S1 believed C1 tried to get out of bed, fell and hit their head on the night stand. Per Pomona Police Incident report, the investigating officer closed out the investigation as there was insufficient evidence to show any physical abuse occurred. Per Resident Physician at the Pomona Valley Hospital, it was possible that injuries sustained by C1 could have been caused by a fall from their bed and hitting their head on the night stand.

Based on interviews and record review, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Bilikisu Jinadu, DSP

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2