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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 05/09/2022
Date Signed: 05/09/2022 12:27:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2022 and conducted by Evaluator Tony Vasallo
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20220429132702
FACILITY NAME:HIGHPOINTE CARE - FRENCH LANEFACILITY NUMBER:
198603436
ADMINISTRATOR:STEWART, REUBENFACILITY TYPE:
735
ADDRESS:430 FRENCH LN.TELEPHONE:
(562) 682-0946
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:4CENSUS: 2DATE:
05/09/2022
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Assistant Administrator, Daniel AleburuTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff member yelled at clients in care.
Staff member made inappropriate comments to client in care.
Facility does not provide a comfortable environment for client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Vasallo conducted a complaint visit to investigate the allegations listed above. LPA met with Assistant Administrator, Daniel Aleburu and explained the reason for the visit.

The investigation consisted of the following: Interviews were conducted with both clients and 3 staff. Interviews were also conducted with representatives from San Gabriel/Pomona Regional Center.

The investigation revealed the following: It's alleged staff yell at clients. Allegedly this occurred during an outing with staff and both clients. Both clients were interviewed and they indicated it was a misunderstanding over a receipt for a purchase made by one of the clients. The staff involved denied yelling and indicated that he/she kept the receipt for the purchase to document in the facility records. Based on the information obtained from clients and staff there is insufficient evidence to prove staff were yelling at clients. Therefore, the allegation is unsubstantiated.
Continued on 9099C.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Tony Vasallo
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20220429132702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE
FACILITY NUMBER: 198603436
VISIT DATE: 05/09/2022
NARRATIVE
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It's alleged staff made inappropriate comments to clients. It's alleged during an outing with both clients, Staff #1 (S1) said "You can hit me or slap me but I will call the police". Allegedly C1 became aggressive when he/she wanted a copy of the receipt for a purchase and S1 kept the receipt for facility records. S1 indicated C1 was verbally aggressive and did threaten to call the police if C1 became physically aggressive. S1 denies making any inappropriate comments. Clients interviewed did not mention any other inappropriate comments. Based on the information obtained, the allegation is unsubstantiated.

It's alleged facility does not provide a comfortable environment for clients. Both clients interviewed indicated that staff could be rude at times but did not mention feeling uncomfortable. Both clients stated they wanted to continue living at the facility. Staff interviewed denied the allegation and indicated that the clients make staff feel uncomfortable because they are allegedly verbally abusive toward staff. Based on the information obtained, the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held. A copy of the report was provided.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Tony Vasallo
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2