198603436-8-31-2022-28-AS-MVAO-CJHPS6-20220922113348

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603436
Report Date: 08/31/2022
Date Signed: 08/31/2022 02:17:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2022 and conducted by Evaluator Elizabeth Irra

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20220823084858

FACILITY NAME:	HIGHPOINTE CARE - FRENCH LANE		FACILITY NUMBER:	198603436
ADMINISTRATOR:	STEWART, REUBEN		FACILITY TYPE:	735
ADDRESS:	430 FRENCH LN.		TELEPHONE:	(562) 682-0946
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	4	CENSUS: 3	DATE:	08/31/2022
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Ekundayo Daniel Aleburu		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff yell at clients.
Staff eat meals allotted for clients.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Elizabeth Irra conducted the initial 10 day complaint visit to investivate the above allegations. LPA met with Ekundayo Daniel Aleburu (Assistant Administrator) and explained the purpose of today's visit.

During this investigation, LPA obtained a copy of the staff roster, resident roster, menu and policy on meals, menus, food and refrigerator. At approximately 12:30 P.M., LPA reviewed staff files for the Assistant Administrator, Staff #1 (S-1), Staff #2 (S-2), Client #1 (C-1), Client #2 (C-2), Client #3 (C-3) and obtained relevant documentation. At approximately 1P.M., LPA also interviewed Client #1 through Client #3 (C-1 through C-3) and interviewed the Assistant Administrator, S-1 and S-2.

Refert to LIC 9099C for the continuation of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Christine Yee	TELEPHONE: (323) 981-3312
LICENSING EVALUATOR NAME: Elizabeth Irra	TELEPHONE: (323) 981-3979
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20220823084858

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: HIGHPOINTE CARE - FRENCH LANE	FACILITY NUMBER: 198603436
	VISIT DATE: 08/31/2022

NARRATIVE

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Allegation: Staff yell at clients. During this investigation, staff interviews revealed that S-2 has a loud voice and does not yell at clients. Interviewed staff indicated they have not witnessed nor received any complaints in regards to staff threatening, yelling or calling any clients "cowards". Interviewed staff also indicated they are trained in mandated reporting, client rights and zero tolerance. (1) of (3) interviewed clients indicated S-2 yells at clients and on one incident (date unknown) S-2 called a client a "coward". (2) of (3) interviewed clients have not witnessed S-2 yelling (they indicated S-2 is loud and has a heavy accent) or calling a client "coward". Interviews do not corroborate this allegation.

Allegation: Staff eat meals allotted for clients. During this investigation, staff interviews revealed that staff are allowed to eat the same meals that the clients receive and that staff are also able to bring their own food/meals. Staff interviews revealed that they do not take any left over food home and that the left over food is packaged, labeled, dated and stored inside the facility refrigerator for the clients to consume. Per staff interviews, the staff have instructions as to how to store left over food in the refrigerator (left over food is to be discarded within 48 hours of storage if not consumed by clients). Per staff interviews, staff has not received concerns/complaints in regards food including left over food. Interviewed staff also indicated clients can also request food substitutions if they do not like what is on the menu. In regards to a body "lube" found behind the couch, interviews revealed that it was found under the sofa and staff removed it and inquired as to who it belonged to. LPA observed that the base of the facility sofa is very low which hinders for items to be seen unless the sofa is physically removed. Per staff, there were no clients nor staff indicating that this item belonged to them. The body "lube" was thrown away as no one has indicated it belong to them. Interviews do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and appeal rights and a copy of this report was provided to Ekundayo Daniel Aleburu (Assistant Administrator)

SUPERVISOR'S NAME: Christine Yee	TELEPHONE: (323) 981-3312
LICENSING EVALUATOR NAME: Elizabeth Irra	TELEPHONE: (323) 981-3979
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2022

LIC9099 (FAS) - (06/04)

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